RIU Palace Nautilus

"The Update to the hotel has been very well done. The Hotel is in a good position on the seafront promenade. Room are clean and spacious with toiletries and bathrobes. Mini fridge in the room and also an iron and ironing board. The staff are friendly and efficient. Food and drink was very good. Glass of Red €4 and water €3. We were not very impressed with the Krystal speciality restaurant as we preferred the previous Ole restaurant before the refit. Using the RIU app is the best way of communicating while in the hotel. The only downside side was our 3 hour wait for the room as we arrived around 11am."

"Stayed in this hotel for 10 nights and loved it. The best thing was the staff, everyone we met was helpful, friendly and hardworking. They seemed to enjoy their jobs. The standard of cleaning both in the guest rooms & public areas was excellent. The bar service in the main bar & in the pool bar was great, the waiters were very good humoured & efficient. The buffet service in the main restaurant was also excellent and we really enjoyed the food, there was lots of choice with new things on the menu each day. The soups were particularly enjoyable. The buffet area could get crowded but the quality was the same whatever time you got there so we went an hour after opening in the evening to avoid the early rush. There was a bit of a clamour for tables on the terrace at breakfast & dinner but if you didn’t mind waiting the staff did their best to clear tables quickly to accommodate. There is a small fancy restaurant that you can book for no extra charge. We ate there once. The decor & ambiance was lovely & the service excellent but we found the menu very limited and disappointing eg there were 4 choices of starter of which 2 were fish/ seafood & of the 4 main courses 2 were beef. The food was too rich & not to our taste. The lemon meringue dessert was delicious though! As far as I know the menu didn’t change during our stay. The restaurant has potential to be very special if they rethink the menu. As it is, I would not eat there again. Facilities wise, we didn’t visit the spa or gym as our weather was perfect & we enjoyed swimming in the fabulous outdoor pool every day. The sun beds are very comfy and plentiful. There was a daily exercise session in the pool which was very popular & good fun. The evening entertainment was quite enjoyable but not the best . We did enjoy the Elvis tribute though. The guest rooms which have recently been refurbished were roomy and tastefully decorated with large modern bathrooms. There was little noise from other guests or from outside & the beds were very comfortable. Managers were highly visible throughout our stay & were interactive with the guests & the staff. Reception staff were always very helpful & efficient. Location is good, right on the promenade between Torremolinos & Benalmadena with plenty of shops, restaurant, bars to visit & a good beach. It is an adults only hotel which suited us fine & seems to cater well for people with limited mobility so attracted an older clientele. All in all I would recommend this hotel & would not hesitate to return."

"All staff excellent, rooms spotlessly clean. Food options offered a good selection. Confusion due to dress code and entertainment. Dress code non existent, don't waste your money on buying new clothes. No one bothered when t,shirt shorts and flip flops worn by guest. After being told strict dress code advised. Entertainment average but again confusing! Acts not on as advertised also ones that turned up were outside which caters for around 80 people and turned cooler around 9.00pm whilst there is an excellent stage and seating area inside."