Costa Del Sol Torremolinos Hotel

"I had a superior room that was very nice. Very good bedding. Friendly staff. Breakfast is good but expensive at €14; I only had it once, especially since there is a Carrefour right next door and a fantastic bakery across the street. The hotel is far, on foot, from the center (San Miguel street) but remains close to the beach, restaurants, etc... I am taking off 2 stars because there is a flat-screen TV BUT everything is in Spanish, no foreign channels, nor Netflix etc... alone, I would have liked to relax in the evening with a series or a movie. I tried to watch on my tablet but in the evening the Wi-Fi is not stable and the connection was complicated perhaps not powerful enough which is in contradiction with the modernity of the hotel."

"I stayed in this hotel last week and would not recommend. The air conditioning was so poor the room was like a sauna, we left the AC on all day and there was no drop in temperature. The receptionist said that the AC was not effective because it had been a very hot day..."

"THE WORST EXPERIENCE OF MY LIFE I do not understand how this hotel can have the ratings it has. It has been, by far, the worst experience I have had in an accommodation and I certainly would not return even if they gave me the stay for free. The cleanliness is simply shameful. Finding ants in the room, hair on the pillows, dirty walls, and a bathroom that was truly disgusting says very little about the care they have for their customers. Added to that is the poor condition of the facilities, with broken or deteriorated doors that show a total lack of maintenance. And, as if that were not enough, the parking is a total disaster. They charge an exorbitant price for a service that does not even work as it should. The door does not open automatically, so every time you want to enter or leave you have to keep calling so that someone deigns to open it for you. It is exasperating. And when they finally assist you, the treatment leaves a lot to be desired, with rude responses and an attitude that seems to be doing you a favor instead of providing a service for which you are paying. Furthermore, customer service via WhatsApp is nonexistent when you have a problem: they do not answer or they take a very long time to respond. Mind you, to charge or manage the payment they respond in a minute, which makes it quite clear what their priorities are. The treatment in general is very rude and unprofessional. The most outrageous thing is paying a price that is not cheap at all to find yourself with this level of filth, neglect, and poor service. It gives the feeling that once they have been paid, the customer stops mattering. I would absolutely not recommend it to anyone. If you are thinking about booking here, look for any other option. You will save yourselves money, time, aggravation, and a vacation that should be for enjoying and not for enduring these types of situations."