Encinar de Sotogrande

"Noisy , Olympic level door slamming with squeaky doors making a racket as the staff arrived early every day. We were in room 1123 - this is an avoid unless youre deaf as the noise was very intrusive. The air-conditioning units are centrally controlled and kept cutting out throughout or stay flip flopping our room from cool to hot. Its quite a nice hotel other than that. But the noise was a deal breaker and I cant reccomend this property."

"We had a wonderful stay the night before our wedding, along with all of our guests, and couldn’t have asked for a better experience. The hotel was the perfect place to start our wedding celebrations, and the restaurant staff really went above and beyond to make sure everything ran smoothly for everyone on the night whilst hosting our night before dinner. The food was also amazing! A special thank you to Roberto, who was absolutely fantastic. From planning everything before arrival right up until we arrived he was accommodating, attentive and welcoming, making sure all our needs were taken care of and helping to make the occasion feel extra special. His service really stood out and made such a difference to our experience, even to helping with music and making sure that our guests had a night to remember. All the restaurant staff deserve a huge thank you for their kindness, professionalism and flexibility, especially with a large group celebrating such an important occasion. We’re so grateful for everything they did to make the night memorable. The reception staff also were very helpful when having a few problems with the water and ordering taxis etc for getting to the wedding venue. The hotel and pool area is very nice with rooms being very modern and nice amenities. We would highly recommend the hotel and would happily stay again!"

"A disgraceful experience for a 4-star hotel – AVOID AT ALL COSTS! We spent two nights at Encinar de Sotogrande and, quite frankly, the least we can say is that our stay was absolutely appalling. We arrived late on Friday evening, only to discover bathroom sealant completely covered in mould, both around the sink and in the shower. To make matters even worse, the shower tray was literally cracked in half! When we brought these issues to the staff’s attention, their response was simply unbelievable: we were told that we had to send them an email so that housekeeping could deal with the matter. Seriously? Bathroom sealant does not become covered in this amount of mould in just a few hours. This clearly points to a lack of basic maintenance and attention over several weeks, if not longer. These issues were either already known or should have been identified long ago. What makes the situation even more unacceptable is the complete lack of concern or meaningful response from the staff. We are not talking about minor cosmetic imperfections or insignificant details, but fundamental issues involving hygiene and maintenance in a hotel bathroom. A hotel advertising itself as a 4-star establishment should provide, at the very least, basic standards of cleanliness, maintenance and service. Unfortunately, none of these standards were met here. Two absolutely dreadful nights. An experience completely unworthy of a hotel in this category. AVOID AT ALL COSTS!"