"The real score I give for this hotel is 2.5
The hotel is quite a long way from Nerja. Nerja itself is rather overrated, so after a few days and evenings of trying to find a decent restaurant and bars we turned right and right again out of the hotel instead of left and waked down the hill into Playa Burriana . It was quite chilled there with a couple of great steak houses. A few bars with tables and chairs inside and outside. I would say not suitable for young people who want loud music and dancing but we liked it. We got a taxi back up the hill at midnight because its a dark road which cost €7.50 - £6.38 .
The hotel is suitable for older adults. There is nothing there for children. Not even a children’s pool. The place is lovely and quiet like us older people like. Not even music round the pool so we can concentrate on reading our books. All the other guests were lovely. Except for Monday when a wedding party of 20 to 30 guests turned up and caused havoc. Only about half a dozen of them were actual guests of the hotel, the rest were staying at other hotels but thought it was OK to invade our hotel with their unruly loud shouting kids and their drunken, foul mouthed and inconsiderate parents. We had to leave the pool area along with a lot of other guests because of the invaders behaviour. We went back to our room but couldn’t escape them because our room was right next to the area where they were all sat getting louder and louder and drunker and drunker. We tried putting the telly on to drown out their noise but our telly didn’t work. Later on we went to the bar to meet our friends for a drink before our evening out but they were sat in the bar swearing and shouting. A lot of the genuine guest left and complained to reception, including us. I tried to attach the videos but for some reason they won't upload.
The hotel management must have got the message eventually because the rabble was reduced to the half a dozen that were actually guest at our hotel which thankfully didn’t include the uncontrolled kids. But they still turned up in the bar which was open to the public so we just stayed away along with a lot of other hotel guests. One day it rained and water was pouring into the bar, pouring down the walls wetting seats and flooding the floor.
The gym is small but adequate for a limited work out with a weight bench and weights, a sit up bench, a good treadmill and bike. There was also a cross trainer but it was broken, rusty and unsafe.
The hotel is predominantly staffed with men except for the cleaners. The men behind the bar are extremely unwelcoming, unfriendly and give the impression that customers are an inconvenience. They don’t know how to smile, put drinks in wrong glasses the drink won’t fit into and certainly don’t like it if you ask for a bigger glass.
The grey haired middle aged bar tender is the worst and probably influences the younger one that it’s OK to be rude to customers. We watched some guests pointing out to the younger barman that there was no one on reception and got a right mouthful for their trouble.
The room was cleaned every day which was nice and if you put your towels in the bath they give you clean ones, which was every day because the shower screen leaked water so the floor was flooded every time we had a shower. Which probably caused the floor to have tiny ants running around all the time (see attachment) we had to keep our sandal’s on.
After reporting to reception that the telly didn’t work, some one came and fixed it, so although we could get a picture it wouldn’t let us choose a channel so was unable to get an English channel so we didn’t bother telling them again.
The bed was comfortable and there were extra pillows in the wardrobe that we didn’t need. It was a rare occasion where it was a double bed and not two singles pushed together so you fall down the middle so that was good. Unfortunately we didn’t get much chance to use it because the noise very early in the morning was so loud with banging doors and shouting noisy cleaners that we was unable to relax and wake up calmly like you should be able to do when on holiday. Very annoying.
The breakfast although better than I was expecting going from previous reviews with egg, bacon, mushrooms bread with very good tea and coffee machines was another reason we couldn’t get up when we wanted because the breakfast times were very restricted 7am to 9.30am and everything taken away on the dot. They had a selection of bread but a couple of toasters wouldn’t have gone amiss.
The pool area as I said earlier was normally a quiet calm area and the pool was lovely. Only two things spoiled it if we don’t include the drunken rabble was first the terrible flies that continuously landed on our legs and feet and bit like hell, so we were covered in bites, not sure the hotel can do anything about that. The other was the inconsiderate people who saved sunbeds by putting towels on and left them empty until mid afternoon. There are signs saying it is not allowed and that members of staff will remove them and keep them behind reception but did not, in fact I never saw a member of staff in the pool area the whole time we was there.
I think some investment is needed in this hotel and also some staff training. We won’t be returning."
