Apartments Toboso Plaza

"⭐⭐ 2/5 — Very poor soundproofing and disappointing response to noise complaints We stayed here for almost three weeks. Unfortunately, the biggest issue was the extremely poor internal soundproofing, which seriously affected our sleep. You can hear everything happening in the corridor, especially the apartment doors slamming. The walls feel extremely thin, almost like cardboard. There was even visible light coming into our apartment from around the door from the corridor, which gives you an idea of how poorly the rooms are isolated. When we complained about the noise, one of the explanations we received was that it was high season. However, high season does not explain the lack of soundproofing between the apartments and the corridor. The doors and walls do not suddenly become better insulated during low season. While there may be fewer guests at other times of the year, the structural soundproofing issue would remain. After dealing with the noise for so long, we contacted them approximately 48 hours in advance and asked to be reimbursed for our final week so we could leave and find somewhere quieter. Unfortunately, they would not refund the remaining week, so we stayed. Housekeeping was another disappointment. During our stay of almost three weeks, our bed sheets were never changed. Housekeeping came in and made the beds, but the same sheets remained. For a stay this long, I would expect fresh bed linens at least periodically. The property did have some positive aspects, but after three weeks, the constant corridor noise, slamming doors, extremely poor soundproofing, interrupted sleep, and lack of fresh bed linens outweighed them for us. If you are a light sleeper or planning a longer stay, I would seriously take the soundproofing into consideration before booking."

"The apartments are lovely . I have stayed in both studio and in one bed apartment . Extremely helpful cleaning staff ( Enriqueta ) . Very central . 2 minutes from the bus . I had a brilliant sleep as the blinds and air con so effective . No noise at all ."

"We have been to Nerja many times and thought this time we would stay in an apartment. The pictures and descriptions of The Toboso Plaza Apartments persuaded us to book a studio apartment. On the positive side, the apartments are new and brightly furnished and the town centre and beaches are a 10 minute walk downhill, and the bus station is less than 5 minutes away. As many of the other reviews have pointed out, entry to the building requires an access code. To then use the automated check-in you need a booking reference. We were not provided with either by easyJet Holidays but we had the foresight to contact Toboso in advance so we could at least gain access to the premises and check-in using the automated system. Other guests didn’t fare so well with many arriving during our stay facing problems checking-in. The studio apartments are on the ground floor right next to the entrance so we heard these guests trying to gain access to the building and then talking, often late at night, through the hotel intercom trying to resolve their problems. One night, a fire alarm went off in the building at 2.15am as somebody in one of the other rooms had been smoking. I had to get up and attempt to get it resolved by speaking to reception through the intercom only to be told by the receptionist that I should try and wake up the offending occupants so that they could speak to them about the matter! Eventually, someone arrived in the early hours to disarm the alarm. There is no information in the apartments about the schedule for servicing the rooms, so on more than one occasion we had to visit the main hotel in town to request new towels, toilet rolls and the emptying of bins. There is a public motorcycle park right outside the entrance so guests have to endure the sound of bikes constantly coming and going at all times of day and night. We booked our three week holiday at the Toboso Plaza as the description on the easyJet Holidays website clearly states that guests could use the facilities at the Toboso Apar-Turis Apartments in the town centre. This was particularly important for us as we wanted to use a pool as the Toboso Plaza didn’t have one. However when we went to the Apar-Turis to use their facilities, we were advised by their receptionist that because of insurance reasons, guests from the Plaza are not allowed to use them. The suitably of the Toboso Plaza Apartments for accommodating holiday guests must be questioned as it is no better than a Travelodge. The walls in the building are paper thin and the stone floors amplify every sound, so you could hear everything, and I mean everything, from the adjoining rooms, especially at night. This was particularly a problem at weekends when there seemed to be an influx of short term staying guests. We had many sleepless nights as a result. We are not people who have cause to moan about our holiday accommodation, but this place was the exception, so I wouldn’t recommend staying here."