Marriott's Marbella Beach Resort

"Disappointing. I have been coming here for 20 years . I have top level at the hotel so should get priority. You would think not this year. Requested 2 rooms together 12months ago. Ended up with one on top floor and one on bottom floor in different blocks. Also on check in requested booking for 8 at the restaurant, on arrival no booking. Requested new towels no joy had to go to reception to pick some up. The service has really gone down hill."

"Excellent! Beautiful place. We will come back here."

"Setting is relatively ok. Apartments are fine, clean and well appointed. Checkin took an eternity with manual input of passport info. Kids pool does the job but food options are extremely limited both during the day and evenings. Most bizarre is having to have credit on account to charge anything to your room and being asked to settle the bill ahead of the stay at check in. Almost like they are expecting you to be disappointed and not pay. We were chased for credit on our account for bars/restaurants at 9.30pm in our room even after paying 500e at reception 2 hours earlier that they hadn’t recorded. So far we’ve had 5 emails and 3 calls to attend the timeshare hard sell. Staff are lovely on the whole though. Doubt we’ll be back but 3 bed apartments in a hotel arent easy to find so who knows. 5* rating is generous overall but ancillaries are 5* priced."