ibis budget Malaga Centro

"Our second visit in 2 years. As last year the room was very clean and comfortable and so quiet. The housekeeping team were really efficient. The breakfast is always fresh and tasty with lots of choice, it certainly sets you up for the day ahead, the team behind the scenes work hard to keep the stocks replenished and general area clean and tidy. The reception team are so friendly and helpful, a special mention must go to Begona and Valentina who both kindly and patiently allowed us to practice our Spanish on them, thank you! On hearing we were staying for 11 nights, we received a lovely poem about staying in Malaga and some chocolates, such a lovely, kind gesture. Rest assured we will be going back next year, our third year in a row! See you then!"

"My friends and I stayed together for 4 nights. We had 2 separate rooms. The facilities are basic but perfectly functional although the air conditioning was not very good, which is a problem in 30C heat. Unfortunately the housekeeping was lacking. One room was serviced properly but the other was not. For two days no service was provided and when we raised this with reception I was surprised to effectively be told it was our fault for not reporting the issue sooner. I am not sure how we were supposed to know this would happen. It later transpired that the housekeeping staff visited the room but chose not to do anything as there were clothes left on the bed. The next day no one from the reception had provided any communication about the lack of service. There were lots of cleaners around but nobody told us why the second room was not serviced for two days. When we raised the matter again the manager from the reception she was very rude. There was no apology for the lack of service and we were blamed, citing the clothes on the bed. My friend later asked for a late checkout for which he was charged €15. That is not unreasonable but I would have expected given the poor service that it may have been complimentary. You do not expect five star service at an Ibis Budget but we were still paying and should have been able to expect the basics. Of the staff did not went to clean the room they should at the very least have communicated this to the guest."

"The staff were exceptionally cheerful, friendly and helpful. The room was really clean and everything worked perfectly. The breakfast was freshly made."