Estepona Hotel & Spa Resort

"We used Estepona as a base to day trip to other cities. Great location of hotel to do this. Easy in / out. Due to slow season we were able to park on street area for free. Called cabs to get into town in the evenings. Front desk called for us and within 5 mins we were in cab. Staff very friendly, service excellent. Rooms were large , clean and comfortable. Beautiful view from our deck. The hotel could use more furniture in the lobby and community areas. Heating at least the outdoor hot tub would have been nice since the pools were too cold to enjoy."

"Wifi didn't work with our iOS products (3 iPhones and 1 MacBook), Ffood was generally cold, even the dinner was raw (chicken breast) and could't even be improved after complaining. AC runs too strong, even at high temperatures the room was cold and airflow was uncomfortable. Service and responses to different questions were very bad, they feel like they're superior and the guest is there to just pay the bills. Cannot recommend going there to anyone. Such customer service would never work in other places in the world. Pool was nice though."

"Pros: - 1) several really nice pool and pool areas. 2) it has one of the best hotel gyms I’ve seen. Well stocked, spacious (they have a prowler track) and air conditioned. 3) rooms were comfortable and relatively modern. 4) any servers we encountered seemed friendly and helpful. Cons: - 1) there is no water fountain or anywhere to get large bottles of drinkable water. They sell small bottles at the pool bar for about €5 a pop. The only other option is to cross a busy motorway to the local Lidl and carry back your weeks worth of bottled water. 2) no free beach towels (fines for not returning them). We found this petty and unnecessary. 3) the premises is absolutely vast and lifts frequently don’t work. You can cover long distances walking from your room to the restaurant or pool. 4) taxis and access generally: we waited 20 mins for a taxi into the centre. The hotel is not central. 5) check in and check out was very slow. 6) bathroom and shower are lethal. Insufficient bath mats and wet marble are an accident waiting to happen."