Hipotels Playa La Barrosa

"Very disappointing and personally difficult to understand treatment of ill guests We ended our three-week trip to Andalusia with an overnight stay from September 25 to September 26, 2026, at the Hipotels Barrosa Park in Chiclana. On the night before our departure, my wife and I both fell ill with a high-fever infection with a temperature of about 39 °C. We were accordingly severely impaired in our health. Our return flight from Jerez did not leave until 6:15 PM. Therefore, we asked the reception if we could use our room until about 2:00 PM as an exception. It was merely a matter of two additional hours compared to the regular check-out and being able to spend the time until departure in a somewhat protected and lying position under the given circumstances. The reaction of the reception disappointed us very much. The only option offered to us was that we could lie in the sun by the pool with a 102.2 °F fever. I then explicitly asked to speak with the manager, as I hoped that they would find an individual solution in view of the extraordinary health situation. This was refused by the employee at the reception. She explained that the manager would not be able to say anything different either. It was precisely this treatment that disappointed us greatly on a human level. We are aware that a hotel has a regular check-out time and that a later check-out may not be possible when fully booked. However, we would have expected that, with two acutely ill guests, they would at least seriously look for a solution – for example, a suitable room, a paid extension, or another way to avoid having to spend the last hours before the flight sick outdoors. How serious my wife's illness actually was became apparent after our return to Germany. During the return flight, as a doctor, I had to confirm to the captain that, despite her very poor condition, I did not expect any acute complications during the flight. Although the plane was fully booked, a row of seats was cleared so that my wife could lie down during the flight. After our arrival in Frankfurt, she was immediately admitted for inpatient treatment for atypical pneumonia and had to be treated in the hospital for a week. Against this background, it is particularly difficult for us to understand that in a hotel with around 250 rooms, not even an attempt was made to find an appropriate and humane solution for two obviously seriously ill guests. We had many beautiful and positive experiences during our three-week trip to Andalusia. It is all the more regrettable that our stay at Hipotels Barrosa Park remains in such a lastingly negative memory due to this handling of our exceptional health situation. Our conclusion: We would have expected significantly more empathy, helpfulness, and service orientation in such a situation. A hotel should show how it treats its guests, especially when they unexpectedly find themselves in a medical emergency. Unfortunately, we missed that here."

"Excellent hotel in every way... we have been going since the pandemic and they keep getting better... you have to book well in advance because of the quotas they have with European operators..."

"All in all, a great hotel with many attractive offers...great beach... beautiful!!! Adults only 👍"