Magic Sports

"Hotel Review: Magic Ports Hotel, Orpesa, October Stay Our recent stay at this property was, unfortunately, a disappointing experience that did not live up to its advertised standards — particularly given we booked an all-inclusive package. Check-in and First Impressions Upon arrival, we were greeted by police tape and barriers at the hotel entrance. When we enquired, reception informed us that part of the building had fallen during a recent storm — not the most reassuring welcome. The hotel’s overall aesthetic felt somewhat institutional, with long corridors that lacked warmth or atmosphere. Facilities and Hidden Costs Although advertised as all-inclusive, many amenities came with unexpected charges. We were required to pay for the in-room safe, leave deposits for towels and cups (collected using a card system), and even pay £8 per person to access the warmer indoor pool — regardless of whether we were swimming. Access to the spa area was also restricted unless this fee was paid, even just to supervise children. The hotel promotes itself as a sports resort, yet activities for children were very limited. We searched in vain for the football camp mentioned on the map, and staff were unable to confirm if they even operated. As a result, children improvised by playing in the bar area, which led to unsafe and unsupervised behaviour. Cleanliness and Maintenance Cleanliness and maintenance were inconsistent. Hairnets provided for the pool area were left scattered across the floor, and on one occasion our children slipped on a freshly mopped corridor where no wet floor sign had been placed. The indoor pool area also leaked during rainfall, and several facilities felt tired and poorly maintained. Dining Experience The food quality was disappointing — repetitive and often lukewarm. The buffet area was crowded and chaotic, with guests frequently handling food with their hands. Hygiene standards were questionable, and I unfortunately became unwell on our second night. The overall dining experience felt more stressful than relaxing. Staff and Service While some staff were polite, a number were curt or unhelpful, and the atmosphere lacked warmth. Service inconsistencies made even simple requests (such as booking pool access) unnecessarily complicated. Shops and Extras Our children were eager to buy small gifts from the hotel shop, but we found items to be overpriced and poorly presented. For example, a bracelet missing several beads was still sold at full price, and gift-wrapping was unavailable. Positives The football-themed family room was clean and enjoyable for the children, and having a hire car allowed us to explore nearby beaches — a welcome change of scenery with better facilities and atmosphere. Overall Impression While the hotel’s concept as a family-friendly, sports-oriented resort is appealing in theory, the execution falls far short. Hidden charges, poor maintenance, hygiene issues, and a lack of genuine hospitality left us disappointed. With some investment, clearer communication, and improved management, this property could offer a much better experience — but as it stands, we would not return or recommend it."

"The hotel was extremely busy and overcrowded, making it hard to relax or enjoy the facilities. It definitely wasn’t as advertised – a lot of the amenities and photos seem to be mixed up with other hotels in the area, which is very misleading. We also had no idea the nightlife was directly across the road until we asked, so we missed first night's entertainment. On top of that, some of the staff were quite rude and unhelpful, which was really disappointing. Overall, not the experience we expected at all. The restaurants were disappointing. You had to pre-book meal times, and staff on the doors were quite rude. The food was okay but nothing spectacular. One morning, there was only one staff member cooking omelettes for a long queue of guests, which meant nothing else was being refilled — we ended up with just beans and bread. When I asked about refills, she just shrugged and said she was sorting eggs, with no other staff helping her. There wasn’t much on offer for children either. I have two daughters with autism, and there were no familiar options like nuggets or simple meals — it all seemed catered mainly for Spanish guests. Overall, not very family-friendly or welcoming. In terms of the ultra all inclusive, I honestly wouldnt bother. I didn't see much difference atall."

"Wouldn’t recommend this hotel it’s hour from airport hotel isn’t what’s made out to be on pictures just been for Holiday for a week here with my children no where is litrally open your out in the sticks my 15 year old son was bored the food was absolutely hurrendous same food everyday wouldn’t even feed it my dog rooms full of bed bugs 🤢 🤢 entertainment was absolutely boring who ever is going here good luck the staff are no help and are complete rude now am booking another holiday to make it up to my children absolutely waste of money is not what it’s advised to be never again I will take this all the way"