ESTIMAR Marina Farnals

"Let’s start with the positives Good pool and beds without trying to find a sun lounger Good breakfast with cava Beachfront with sandy beach There is a shuttle bus into Valencia that you need to book at reception However the location is poor Nothing was open Even the sky bar in the hotel only opened Friday and Saturday and closed early at 8pm There are too many rules and the staff in general were abrupt and unhelpful You had to take any drink to your room after 11pm No facilities open due to the hotel being in a residential area and police patrolling Food in the restaurant was average to poor I was surprised to see group bookings for this hotel as they all needed to go to Valencia for any night life - maybe because it’s cheaper than staying in town Very disappointed"

"My parents are staying here right now. We live localy and usually our guests stay in the City in the Only You Hotel, which is great. I was hoping we could have more family stay at the Beach here. There is no Hospitality training in this Hotel. Service staff can be nice but the Reception staff are awful. Have made us feel very unwelcome. One passport went missing on check in and they have been extremely unhelpful to this elderly couple in their 80's. Their trip has been ruined. Its just a bad vibe. I'm not even sure I can put my finger on a lot of the issues. But its interesting to look here at all their responses to reviews, some of which are copied and pasted. If they only put this much effort in in person and treated people kindly. We stayed for 10 nights, I just wanted my parents to be taken care of. Nothing we asked for happened. I was told I would be charged when I requested 2 wine glasses be sent to my Mums room as I had gotten them a nice bottle of zero Wine to have on the balcony. Then they said they would do it, then they asked my Mum if she had requested it, some surprise. But they never did send them up. My Mum was freezing on the first night and couldn't figure out the air conditioning and eventually called down and was told someone would be up, but no one came. I called trying to be put through to their room but was told I couldn't be, then told they would call me back, then after 10 minutes got a call but was told it was an accident and I never heard from them again. I have 6 more stories like these little ones, its the little things. On check in they told me I had booked incorrectly, which I hadn't. And shrugged off when we inquired about the rooms being next to each other, which I requested on booking and I also called in the week before to re-iterate it to the staff. Not a single 'Welcome' how was your trip. .. I had to ask several times for the staff to bring up the bags. It just has all been a huge let down. Techno music constantly on, just no ambience and little things broken in the room even though this Hotel is so new. Well, I've never left a review in my life but I'm so dissapointed in this 4k we have spent."

"A short journey from Valencia, this hotel is ideally located by a large public beach and surrounded by bars, restaurants, and convenient shops and supermarkets. Recently refurbished, the property is immaculately clean, with a great atmosphere. The rooms are modern and thoughtfully designed, featuring nice touches such as quality toiletries, sun hats, QR code biscuits, and a complimentary minibar. Where the hotel falls short, however, is in its service. When you create lobby areas, bars, and restaurants with such a high-end feel, the basics must be executed well. Unfortunately, that wasn’t the case during my stay. Waiting 10 minutes at the podium to be seated with a reservation for dinner, then a further almost 20 minutes at the table without any service, and having to ask two different staff members four times for something as simple as sparkling water is not acceptable. Similarly, asking for a white Rioja and being met with laughter and told that no such wine exists was both surprising and disappointing. Maybe a one-off but then, on another occasion, we sat in the bar’s terrace area in the sun for 15 minutes waiting to order, only for staff to stand next to us and put up the umbrellas without acknowledging us. We left. Whilst lying by the pool we ordered a coffee, 25 minutes later we had to chase it up again- it was forgotten. Of course, we were on holiday and of course, appreciate the relaxed approach and cultural nuances to service but this is either a 4 star international hotel, or not. Overall, while the “hard product” is excellent, the service falls significantly short. There’s a mismatch between the aesthetic and the standard. It’s a shame, as the hotel is clearly beautiful and well-invested in, but the lack of hospitality made us feel unwelcome, and ultimately, with so many competitors available, I wouldn’t return."