Protur Roquetas Hotel & Spa

"wow is all i can say since we booked the hotel a few months go and followed fb page nothing was wrong. apart from check in in over 25 years of travelling never got to a hotel and room not been ready so we foo arrived at 11 and couldnt get into room till 2. tui never ever had this issue so this was a first and presume cause a chain of large hotels but this wouldnt stop us from coming back. this hotel was amazing all staff friendly in bar restaurant, lobby and cleaning staff too. the room was clean and fridge in room filled up daily with drinks and the free safe also was a perk. the pool was amazing esp the lazy river sadly like all hotels they put rules in but people still put towels on sunbeds before 8 and then didnt come down to the pool till after lunch or just turned up and removed towels we never had a issue getting a lounger as we came down after 8 put towel out then had breakfast and by 845 was round the pool would never put towel and not go there italian restaurant was good too all food was good only downside was the wifi, we kept loosing this in our room and they had a look but stil not resolved crazily when over the road at a shop got full wifi for hotel but when in hotel didnt so that was a downside in room as at time just want to log in etc as and when when on hols weird not paying for anything as no need to go to shop for water or treats def come back and already planning next trip"

"We have just returned from a 2 week stay in this hotel. We travelled as a family of 4 (2 adults 2 children) plus another party of 3. On arrival hotel looks lovely from outside - nice and clean throughout Check in was straightforward, helpful & friendly, our room was ready straight away, which was great! We had a suite, which was lovely and spacious, a seperate living area and bedroom, downside was the balcony view.. or lack of. We were facing a wall of the building opposite. Slightly dissapointed at first, but we were never really in the room so it wasn't a major issue. Air con wasnt great in our room - it was always hot, even with doors and windows shut, had maintenance come to check on it a few times, but they never resolved the issue! Just put on/off stickers on the control.. Free soft drinks and water in the mini bar in room is a nice touch - replenished everyday Take plenty of bug repellent - my husband had so many bites, none of us usually get bothered by bites, but this time was crazy!! - lots of black flies everywhere too! The pool area is great - alot bigger than we expected, lazy river is lovely, nice way to cool down & relax. Some areas in need of a little TLC, loose tiles in alot of areas in the main pool & lazy river Always plenty of sunbeds available but you need to be out before 8am to secure a spot around the pool - otherwise there is always plenty of room on the grass areas. Hotel charges €15 refundable deposit for each pool towel if needed Kids splash/slides area is great, always got a bed later in the afternoon when we would take the kids over - all of us, kids & adults had fun on the slide, just a shame it's away from the main pool area All staff were generally nice, but the pool bar staff were on another level with customer service in comparison to other areas - special mention to Olga, Taida, Maria, Manolo Breakfast was always great. Lots of options & always really tasty. Downside being you can't get a coffee outside of restaurant before 8am!! Unless you make it in your room, but the powdered milk isn't great! Lunch at the pool bar was lovely, always had fresh salad options, and rotisserie chicken and every now again a very questionable black pudding option.. We only ate in the main restaurant for lunch a couple times so can't really comment on that. The snack area in the pool bar is also great, lots of ice cream options, cakes & pastries - kids loved it! Evening meal in the restaurant however, was terrible. We only ate in the restaurant in the evening about 4/5 times through our stay as the food was not very nice at all. A la carte options also terrible. Starters in the Asian were lovely, but the main courses weren't very nice at all - tikka massala and madras were like soup Italian - I wouldn't even bother booking that to be honest. Everything from the service to the food was really dissapointing. We never used our bookings for the second week for either of these restaurants. Entertainment in the evening is ok.. any shows are all in Spanish though.. and repeated each week! Also really dissapointing to find the hotel hosting the England world cup games in a basement room with no bar or toilet facilities , when there is a large tv in the pool bar area which would of been perfect. Instead we went out to Lillys bar across the road to enjoy this event Drinks aren't great - cocktails are poor, the nicest is the pina colada - although that was whizzed up in a blender. Top tip - take large plastic cups/straws as paper ones don't last long We really enjoyed our stay however - would not return. This hotel is definitely not a 5 star hotel. Maybe a good few years ago it would of been up there with the best, but it needs a good refurbishment to be more modernised and freshened up. A little TLC needed in certain areas. And the reception area is in definite need of air conditioning, it's really uncomfortable - I dread to think how it would be in the height of summer in August."

"We had a lovely holiday at The Roquetas de mar hotel and spa in Almería. The hotel reception area was clean and the staff extremely welcoming. We were checked in quickly and given two room key cards. The room itself was lovely. We had paid for a double room. We were extremely impressed that we could see the pool and sea. We were on the fourth floor so the view was good. The bed was comfortable with two pillows each. There was a fridge and the soft drinks and water were re-stocked daily. The bathroom was a good size with a shower in the bath. Our room was cleaned daily and towels changed daily. We stayed on a all inclusive basis. The food was good but not what you would expect for a five star hotel. The drinks were good. The hotel is in a fantastic location with shops and bars nearby. The swimming pool is lovely especially with the added bonus of a lazy river. The hotel is lovely and all the staff were pleasant and welcoming. I would definitely recommend this hotel."