Cabogata Beach

"We recently stayed at Cabogato Beach Hotel and unfortunately had a very disappointing experience, mainly due to the lack of customer service. From the moment we arrived, the reception felt abrupt and unwelcoming. We were asked questions in a way that felt more like being “barked at” than welcomed, and little to no information was offered about the hotel or our stay. Throughout our visit, this continued across most of the staff. There was a noticeable lack of basic hospitality — no smiles, no greetings, and very little effort to make guests feel comfortable. At times, staff appeared disengaged and even ignored us. What stood out most was the atmosphere among the team themselves. There seemed to be ongoing bickering between staff members, which created an uncomfortable environment and further impacted the overall experience. It’s a real shame, as the hotel itself has potential, but the service let it down significantly. One member of staff was friendly and helpful, which shows that good service is possible — but overall, this was not reflected across the team. We hope this feedback is taken constructively, as improving the level of customer service would make a huge difference."

"Cabogata Beach Hotel - We booked this hotel/resort at the last minutes due to unexpected issues with other accommodation. Wow we were pleased we did! Great parking, very pet friendly and lovely size studio with 2 bedrooms, lounge and balcony (room only). The hotel offered 2 lovely swimming pools with plenty of loungers, and an indoor pool and spa! Lovely friendly reception team; spacious bar area, outside pool bar serving snacks. Restaurant although we did not use it. Access to the promenade from the hotel grounds, with lovely walks and with shops and restaurants within 10 minutes’ walk both ways. Easy driving to Almeria, and the beautiful Cabo Gato National park, both coastal and inland. We stayed 5 nights and loved it!"

"This hotel was classed as 5* but it isn’t. Very few staff spoke English. On check in we weren’t offered a safe key . I had to request this separately - odd when this is free. Rooms have a kettle but no cups / tea or coffee. You are expected to buy this at €7.50 a day. Extortionate. The breakfast buffet had loads of choice but the ‘hot’ food was tepid at best. We ate the 1st night in the hotel buffet. €92 for 2 with one glass of wine. There was little choice in food and again it was tepid. Again extortion. The pools had lots of missing tiles in them. There was only 1 outside bar which took an age to get served in, even though they didn’t seem busy. The cocktails were €12 making them €4 more expensive than outside the hotel. A half pint of beer in a wine glass by the pool is €4 again extortion."