Hotel Dos Playas

"Let's start with the good things. This four star hotel has a pleasant location near the beaches of Puerto de Mazarron, and the rooms that face the sea have a good view of the marina and all the comings and goings from there, which makes for interest. Our room was large and comfortable. However, the gardens are entirely astro turf which looks and feels ugly. The interior of the hotel is tired and there are many signs of poor maintenance. Our balcony french window would barely open and close. My husband had to put all his weight behind it to move it. We reported it on the first day of our stay but nothing at all was done about it for the week we were there. That is a poor performance. But the worst aspect of this hotel is the cafeteria. It has all the atmosphere of a college canteen and is packed to the gills. There is never enough food to go round. Many of the foods run out very quickly and are not replaced. For instance, by 8.10am the butter had all gone at breakfast and no staff member noticed until their attention was drawn to the lack. As reported in other reviews the three coffee machines are not maintained and mostly do not work. I saw them opened and could verify that they looked dirty and full of slops and blocked spouts. The queues for coffee were over 15 minutes sometimes and the coffee itself was so weak that it barely tasted of coffee. The desserts commonly ran out halfway through the evening serving. Often the cooking stations were unstaffed for quite some time, meaning the available food had already gone cold and certainly was not freshly cooked. All in all I found the cafeteria an unpleasant experience. The hotel also require you to queue to be admitted to the cafeteria whether you wanted a drink or not. This is to pressure you into having drinks I suppose, from which the hotel presumably makes much of its money. The staff were not really unpleasant although they constantly looked harassed and overloaded, i think the hotel is just poorly managed. For me, it was not a four star experience but decidedly three or even two star. I would not recommend it nor would I go back."

"Beautiful hotel but definitely not 4 star standard. Receptionist was very abrupt and rude. The dinner and breakfast was absolutely shocking. Food was cold and the attitude of the chief and staff was unbelievable. We did complain twice about the food but they just didn't careless. We had paid by booking.com so no chance of a refund. AVOID AT ALL COST"

"Very impersonal. Liked the huge room, comfy bed and lovely view. But - Reception staff were not very welcoming; Lovely pool but seagulls bathe in it and bird poo is everywhere. Total lack of basic hygiene makes it unusable. For these reasons we would never return."