AluaSun Doblemar

"Don't be fooled by the Hyatt image, it's not. You can hear every sound between rooms, doors have centimeter gaps so even someone talking in the corridor will wake you up, Elevators bad capacity, breakfast buffet at 2-star level"

"After working 15years in hotels, this is defenitly not 4stars. Except for the decent size TV, rooms are very basic, but yes, clean. An elevator capacity for a 5 floor building, covering 10 floors. The time you spend just to get to your room... Restaurant, complete chaos. As for breakfast as for dinner. If you're lucky you find a table without dirty dishes on. Many clients look lost when entering the restaurant and nobody to guide/explain or help them, because their just too busy (not their fault). Never saw a director or subdirector around, as I'm used to in other 4star hotels. Went to reception to ask a blanket for the babybed,never arrived. Conclusion....was a first and a last."

"We stayed here recently and honestly, it was one of the worst hotel experiences we’ve had. The cleanliness was unacceptable — the hotel felt consistently dusty, both in the rooms and communal areas. Our allergies were noticeably worse whenever we were inside, but completely cleared when we left the hotel or went to the beach, which says a lot about the environment. The lifts were a nightmare. We were staying on the 10th floor while the bar and restaurant were on the ground floor, and there are far too few lifts for the number of guests. This meant long waits every single time, often with overcrowded lifts, making something as simple as getting food or a drink frustrating and time-consuming. The all-inclusive experience was extremely poor. The bar was constantly overcrowded with long queues, which completely defeats the purpose of paying for all-inclusive. The food was repetitive each day and low quality. Breakfast was particularly disappointing — often barely warm and not enjoyable. Basic amenities were also lacking. There was no caffeinated coffee provided in the room, and on multiple occasions the guest toilets had no toilet roll, which is simply unacceptable for any hotel. The overall atmosphere was also unpleasant at times due to inconsiderate behaviour from other guests in shared spaces, making it difficult to relax. What’s most concerning is that this stay was during what is considered a quieter winter period. It’s hard to imagine how the hotel would cope during peak summer months if this is the standard when it’s less busy. Overall, this hotel does not meet even basic standards we would expect, let alone what is advertised. We would not return and would not recommend it to others. Given the number of issues experienced during our stay, we feel this represents extremely poor value for money and would welcome the opportunity for the hotel to address these concerns directly."