"I have to start saying this isn't a 4 ⭐ hotel as stated.
Checking in late at 4pm ( some circumstances are different and might change like it was in my case). The do offer a Late Room place where you can drop your bags and shower. Can't comment on how safe it is.
Prices for coffee & ice-cream are acceptable. Can't comment on anything else as I didn't have alcohol.
Food was nice and tasty, freshly made in front of you. Some repetitive but that didn't bother me. Deserts were hit and miss, some very nice, others just basic.
Plenty of stuff to choose from at breakfast and other dinner times. Everyone will find something to eat, I am sure !
Breakfast time can be a bit hectic with just two coffee machines ...cues were formed. Massive cues at dinner time. I don't think that's acceptable in a 500+ rooms hotel.
Cleaning is done daily , towels changed etc. Can't comment on decor, rooms as I am not bothered by them things. Beds were comfy, pillows fine (but that comes to personal choice). Shower pressure was great.Bring your own toiletries as you won't have anything here. Again....not a 4⭐hotel. Water not provided on arrival in rooms.
Easy acces to the beach and back in using your room key card . Same goes for dinner times.
Bare in mind that acces to this hotel is via a tunnel that sometimes can flood. I didn't know that so I arrived in reception with wet shoes, socks and jeans. No one told me there was another way in case the tunnel is flooded. If that happens, please walk a bit further down and you will see a better open space that gets you on the other side. . Look up for signs sending you towards the hotel. It's impossible to miss it . Found it on google maps the next day .
Staff are mostly helpful and friendly ( the two girls on reception as I arrived - big thanks for helping me when I got there soaked 🙏), the one gentleman at the bar who brought my coffee all the way outside although I didn't need help - the two elder gentlemen at the entrance to dinner and some staff there - I am so sorry I didn't get your names. Some other are miserable but I understand, not everyone loves working whilst others are having fun. Your work is appreciated and your smiles go a long way. I known you work really hard!
Checking out was easily but I wasn't asked if everything was ok which made me think no one cares .
I feel like they don't care about customers , as long as money keep coming they don't care how we feel.
Personally I although I loved the hotel and location I would not return.
Tunnel, loud disco opposite, lack of care from the management and the fact that the massive cues were formed at dinner times are all big no nos for me.
Rooms are basic but comfy. Pillows come in two different shapes which is great for different people. Extra duvets in the wardrobe if needed. Beds are nice, slept well. Shower pressure amazing. No toiletries, apart from a half bottle of generic shower gel in the shower and two mini bars of soap on the sink. No water in the fridge as you arrive. No kettle ( wasn't an issue for me- I am just making others aware). they clean and change towels daily.
Nearby activities- Plenty of shops, beach just opposite the hotel. Disco at night opposite the hotel ( everyday till early hours of the morning ) . If you're a light sleeper don't book this hotel or bring earplugs. It will keep you awake . Barcelona is just an easy train ride for you to explore.
Safety-Felt safe apart from coming through the tunnel under the rail track to make my way to the entrance of the hotel. It was flooded so I got soaked.i didn't realise at the time that there is another way to cross under. In the summer they were reports of people being robbed in the tunnel. Again, don't book this place if you're traveling solo or feel easily overwhelmed by dark , closed spaces. Keep your belongings close, your eyes pilled and don't engage with anyone in that tunnel.
Walkability-Easy to walk everywhere.
Food and drinks-Food was nice, some repetitive but don't bother me, can't comment on drinks as I didn't drink . Water&juice and coffee free with breakfast, you have to pay if you're having lunch or dinner for them even on full board. Prices are acceptable tho.
Noteworthy details
Remember don't book this place if you're expecting people to smile all the time at you, peace &quiet or don't like going under creepy , flooded tunnel to get to your hotel."