Santa Susanna Resort, Affiliated by FERGUS

"Reading replies from this hotel to the negative reviews. The management have not addressed any of the points brought up. They don't care they have your money. We are still in resort When we arrived only one girl on reception who totally dusmissed our concerns. I had previously emaiked the hotel about bed arrangements but got no response. When we arrived we said the sleeping arangemenrs were not suitable as we didn't want shared beds the receptionist said "why not it is ok to share?" The would not supply another bed as they said the rooms all had a double bed and 2 singles. I have booked lots of hotels and never had this problem. The room they gave us was in the attic with a tiny window and a low ceiling and nowhere to hang wet swimming clothes or towels. Not suitable for anyone with walking difficulties as if you are by the pool and want a drink you have to go back upstairs thats if you got down there in the first place. Totally basic hotel don't book this. No room in the pool as its tiny and not enough sun beds. Snack bar runs out of things and only sift drinks by tge pool. They give you a card for a cup to get drinks with out it or a cup you dont. Bus to beach is unreliable not much to do .Quite a walk to get to local bars. So dont bother rip off."

"We are currently on day 3 of a 10-night holiday at Santa Susanna Resort Hotel, and unfortunately our experience has been very disappointing so far. The biggest issue is our room. It is completely unsuitable for our family, as I have had to share a bed with my 13-year-old son due to the lack of adequate sleeping arrangements. We raised this with reception as soon as possible, but were told there are no other rooms or beds available. We also asked to speak with a manager, but were informed that no management were on site. The rooms consist of a double bed and 2 singles. The pool is another major disappointment. It appears to be poorly maintained and never seems to be cleaned properly. It is often full of clumps of hair, tissues, dirt, and the water is very murky. This is unpleasant and raises concerns about hygiene. The outdoor jacuzzi has been out of order throughout our stay so far, despite being advertised as one of the hotel's facilities. Another thing worth mentioning is that some of the rooms do not have a terrace or balcony. Instead, there is only a very small window, which makes the room feel dark, enclosed, and lacking in ventilation. At this stage, only 3 days into a 10-night stay, we are extremely disappointed. We had expected much better accommodation, cleaner facilities, and better customer service. Hopefully the hotel will address these issues, but based on our experience so far and speaking with other guests who have similar issues i doubt they will actually do anything. I would not recommend this hotel"

"I don't even know where to start or how to explain it so that you can understand. Words alone can't do justice to what I experienced, you really had to be there and see it with your own eyes. We arrived at last week 14:30 PM and entered Room at 16:00pm because there were system issues. The queue was endless only one girl at the reception, and I’ve never seen such a slow line. It was just me, my husband, and my brother-in-law with two babies who were crying because they were hungry, waiting for an hour and a half to get into the rooms. After a long wait, we were asked to pay €35 for a safety in the room €20 to open the fridge (which was locked), and there was no hairdryer. I requested an iron, but I had to pay for two different ones because the first didn’t work—they were older than the Sagrada Familia. The rooms we were given felt like prisons; they lacked light, just a ceiling that you had to duck under to avoid hitting your head. There was mold in the bathrooms, visible on the floors and ceilings, and the cabinets and bathroom smelled terrible. Having young children and needing to use the fridge or bathroom was impossible because we were afraid they might get sick from the mold or catch something else — it was unacceptable. The air conditioning didn’t work properly; the room A08 was always hot. I can’t even describe how we felt when we went downstairs to eat. It looked like we were in a prison, with food stacked in a line, much of it the same for lunch and dinner. The yogurt was full of hair, I don’t know what’s going on with this “hotel,” which they want to call a resort. Honestly, it’s neither that nor an Airbnb; they offer no amenities or services whatsoever. By evening, outside was dirty, full of beer bottles and smelling terrible. Children were shouting in the hallways early in the morning and late at night. I felt like I was in Soho, London full of pubs, beer, and cigarette smoke outside on the balcony. We had booked for four nights but left a day early because we couldn’t take it anymore. My brother in low he booked for 8 night and he left 2 days early! No one helped us with the problems in the room. When we went downstairs to check out, the girl with red hair didn’t ask why we were leaving, if we liked it or not, she simply didn’t care and just said just a Bye. We spent so much money to have no enjoyment and to endure such a terrible experience, leaving earlier than planned. It was unacceptable and appalling probably the worst place I have ever visited in my life!!"