"My honest opinion is that I wouldn’t stay again… we booked the hotel based on the photos and a large percentage of the reviews being 5*. I was slightly disappointed in many areas of our stay, and do feel that the 4* and 5* ratings are too generous. The hotel itself is gorgeous, lovely views from the pool and incredibly clean. The rooms were also lovely, with a great addition of a mini bar and bottle of cava.
It isn’t fair to comment too negatively on the staff, as not all should be tarnished with the same brush. The restaurant, reception and some bar staff were truly lovely. Unfortunately, a few bar staff members were genuinely very rude and made me feel uncomfortable going to the bar, especially if I wanted a cocktail (lots of huffs and attitude)… to make matters more disappointing one evening at the pool bar one particular bar staff member became physically violent & confrontational towards another member of staff which provided further lack of confidence in going to the bar.
Myself and my partner are drinkers, and the beer on tap was a great choice. However, I felt that the selection overall was disappointing and very limited. Although the hotel was well staffed, it often took around 20 minutes to be served a drink, even with no one else in the queue.
The all inclusive runs 11-11, and you couldn’t even get any water before 11am or after 11pm. Although some might find this standard, I have never come across this in all other hotels I have stayed in. This is of course depending on the staff member you get… my mum went up to get a hot drink and a water and was happily served. I went straight up after and got told I had to wait until 11am.
The food is absolutely fantastic, lots of choice and changes most days. Everything was cooked perfectly and we genuinely enjoyed going down for food each day to see what was available. The show cooking was also very impressive! Big shout out to the chefs.
The beach club that is included is absolutely fantastic. The staff are so friendly, hilarious and so welcoming. The fact that the drinks and snacks are also inclusive at the beach club is definitely the biggest highlight of the hotel.
From observing the clientele that was staying at the hotel, I feel that it’s definitely a hotel for a slightly older age bracket - which is absolutely fine. However if you’re looking to stay as a couple, I would suggest a few of the surrounding hotels…which we actually ended up going to for better drinks, better service and better entertainment (Florida Park Hotel!)."