Aqua Hotel Aquamarina & Spa

"Very well run hotel with excellent amenities. Spotlessly clean, good rooms, super pool area maintained at all times. Staff extremely friendly and helpful and Sofia a pleasure to meet every morning at breakfast time. Will be happy to return and to recommend to others"

"Just back from another 7 night stay at the Aquamarina Hotel & Spa in Santa Susanna. Arrived at Girona on time, EES system was well organised and we were through and out in no time. Car hire was a breeze, and we were at the hotel within an hour of landing. Check-in isn't until 4pm but we arrived at the hotel at around 11am, expected to just leave our bags and head out but our room was ready when we arrived, which was fab. The hotel offers underground and also outside parking in a gated lot for a cost but we parked in the free public car park which is a five minute walk up the road. We'd booked a Lumiere Suite and having stayed there before we asked if we could be up high as possible as sometimes when the entertainment is on, if you need to get to sleep earlier it can be noisy. They accommodated our request and put us on the 5th floor and we had no noise issues at all. The suites are near the lifts so there can be a little noise when people enter/exit the lifts but its gone in a flash. The suite was gorgeous as usual, bed absolutely massive and very comfy, huge walk in shower, and huge bath. Lovely big dressing area, which had dressing gowns and slippers in. Also there was a sofa and coffee table area for relaxing. The Lumiere Suite comes with a free safe which I think you have to pay a deposit for in the other rooms. It also comes with free access to the Spa and Gym, although you have to book the Spa sessions. As we didn't use these, I cant comment on treatment costs etc. There is a small fridge, but no tea or coffee facilities, but the hotel bar makes a lovely coffee at a reasonable price. The balcony is huge and has a table for two people and also two deckchairs and all the Lumiere Suites are overlooking the pool. The added bonus of being on the top floor was that we also had a gorgeous sea view above the trees. This was slightly obstructed as they are building a new hotel on the beach, which was also a little noisy but it didn't intrude that much. The hotel also offers a pool towel service, for 10 euros deposit on each towel, which you can change every day if you wish by going to reception and of course you get your deposit back when you return them at the end of your stay. The pool area is lovely, small pool for small kids and then the larger pool for everyone else. There is also a little solarium area (adults only) up some steps at the side of the building, which has a jacuzzi in and is lovely and quiet. We had booked half board but only used the restaurant once for breakfast, food is typical hotel food, plenty of variety, hot and cold, cereals, fruit and of course the free Cava you can have if you fancy a quick tipple first thing. If you have booked half board but don't want to use the restaurant in the evening, if you take your room card to the restaurant lunch time, you can swap your evening for lunch instead. Again, there is a good variety of different cuisines and the waiters are always around for drinks etc. The hotel bar is lovely and has a number of different areas you can sit in. Pool tables and games for the kids, and they also have a kids disco every night before the adults entertainment. There are also 4 different televisions there and if there is anything specific you want to watch, they will try their best to find it. The staff there are second to none, we were served by Roger, Dani, Hannah, Fabio and Margarita, who all spoke very good English and by the end of the week, all felt like old friends. Drinks were no more expensive than anywhere else. We were staying in Santa Susanna as we were heading to the MotoGP at Catalunya which is only a 30-40 minute drive away and would definitely recommend staying in this area if you are heading to the track. The local area has lots of different bars and restaurants to try, with different cultures being catered for. For Brits, there is The Drunken Duck pub less than 5 mins walk from the hotel. Phil and Jo who own it go above and beyond to make you feel at home. All in all. we had an absolutely amazing week once again, and cannot wait to come back again next year."

"This is not my first time staying at an Aqua hotel, which makes this experience even more disappointing. I want to share my honest impression of this hotel because what we experienced was simply unacceptable. We stayed in a room for four people, yet there was only ONE power outlet. No minibar, no kettle, and the room cleaning was far below an acceptable standard. This level of comfort is completely inadequate and created serious inconvenience throughout our stay. The food was good, and the staff were excellent — polite, attentive, and professional. The bar staff especially deserve recognition, as their service was outstanding. However, the swimming pool is clearly too small for a hotel of this size, and the water was unpleasantly cold. What made the experience even worse was one particular lifeguard, whose constant remarks, complaints, and obvious dissatisfaction ruined the atmosphere not only for us but for many other guests as well. We wanted to play with our son using a very small ball specifically designed for water games (only 10 cm in diameter), and we were told it was not allowed. In all the hotels we have visited before, this was never an issue. Children were not even allowed to enjoy themselves properly in the pool. This level of unnecessary restriction created enormous discomfort and is a major downside of this hotel. Interestingly, the following day there was a different lifeguard, and suddenly there were no problems at all. This says a lot. The final incident completely destroyed our impression of the hotel. After checking out, we left our suitcase in the luggage room. Before our transfer, I collected it only to discover that the handle had been broken and the suitcase itself had cracked near the handle attachment. When I addressed the reception staff, I was simply told that the employee who handled the suitcase had already gone home and that nothing could be done. They added that he was “just an intern.” That was it — no apology, no attempt to solve the issue, no responsibility taken whatsoever. Huge thanks to one of the bartenders who witnessed the entire situation. He was the only person willing to help — he cut off the broken handle and taped the cracked suitcase so we could at least continue our journey. He also tried to support us during the conversation with reception, but the response remained the same: complete indifference. This is a massive disappointment and a serious failure in customer service. In all the hotels where I have stayed, I have never experienced such treatment. Neither I, nor my family, nor our friends will ever return to this hotel. I sincerely hope that Aqua Hotels management reads this review and finally pays attention to what their guests are actually experiencing."