Fergus Club Pineda Splash

"I’ve debated whether to post as I don’t like to be negative, however I have now been waiting for a reply from my holiday provider for 9 weeks. I was so disappointed with this place. The sunbeds are crammed in. I could see the nose hair of the person on the person next to me we were that close! The pool is slippy, slimmy and the area around the pool was not cleaned properly (they did nt have room to move sunbeds to hair, fluff, food etc…all accumulated in and around the drains and they went then cleared). My son came home with an ear infection. The snack bar is non existent. The food was mediocre. And the staff in the restaurant were great to be fair. The bar staff were over worked. You can’t get your own soft drinks and the ques were about 30-45 minutes long. It was a joke. I really wouldn’t come back here. It stinks of damp. They say 4 star but it’s a LOW 3 star, probably a 2 to be honest"

"i debated writing this for a while, and in reading the reviews it was not spoke about at all: the food was always cold even at opening times, we used the microwave to heat the food due to this, additionally there are very limited options and are very repetitive. The room was small and storage was also limited. From the bar, you can only recieve a straw if you are not all inclusive or order something that isnt on the all-inclusive menu, which was infuriating as i had to eat my way through the crushed ice everytime i took a sip. Lack of space around the pool area. Limited kids food options. Cleaning staff were nice however, we looked under the bed to discover a heap of wrappers & crumbs. (lack of effort). Walls are relatively thin, could hear the neighbours dropping things, urinating and flushing the toilet etc. which was unpleasant. personally, i'd never return."

"We’ve been mid September for a week. We were a little worried with reading some reviews. But so glad we didn’t read too much into them, as we have had a fab week away here. So much so, that the kids want to come back next year. They never want to go back to the same place. The staff have 100% made the holiday for us. The entertainment team absolutely amazing. My 6 year old with mild autism never joins in with kids club or mini disco etc. He was involved in it all. He’s fallen in love with Pongus. My 5 year old loved everything too and my 17 month old was just loving life. Unfortunately she was too young to go to kids club, but the staff made her feel so so welcome and included her in other ways. Mini disco definitely a winner for all 3! Entertainment in the evening was great fun and we all got involved. Shows were done by the entertainment team. Not for everyone. But we enjoyed it. The entertainment is inside. At times felt like you were in a sauna. It got very very hot!!! The pools were great. 3 different pools. All of them so so cold though. We were lucky that the weather was very hot. The slides a massive hit and all slides in one area, so its easy to watch all the kids, especially when they are still quite young. The lifeguards absolutely amazing. My 5 year old got into some trouble the first day and they were straight there. Making sure he was ok and always looking out for all the kids. Putting umbrellas over kids asleep on the sun beds. They even had a huge collection of inflatables for all ages, life belts, arm bangs, goggles, water pistols etc. Reception staff always helpful when needed, staff always polite and saying hello & high 5’s with the kids. We always had clean towels, beds made up, emptied bins each day! The hotel itself is a little tired and could do with a little modernising in areas. But honestly we didn’t mind as it’s nothing major. The rooms are small, with very little space to put clothes, suitcases, toiletries, especially for a family of 5. But we spent very little time in the room. Always out enjoying being on holiday. Balcony scared me the most. 6, 5 and 17 month old, 4th floor and the balcony could easily be climbed over. Kids were not allowed on the balcony if I was not out there. I was too scared. Food was good. Just normal all inclusive food. Wouldn’t say it was bad at all. I have 2 really fussy eaters and always something we all enjoyed. One thing that was frustrating was the coffee machine and fresh juice machine was only on at breakfast time. I don’t like my kids having fizzy drinks all day. It’s a treat in the evening. Lunch and dinner you could only get fizzy drinks from the restaurant. We had to go to the bar to get apple juice. Thankfully we brought from home the Robinsons on the go mini squash. Definitely a winner. Hotel is a 5 min walk to the beach and the main train station. The beach is lovely and walking along the beach is very pleasant. They keep everything clean and tidy. Overall we had the best week away, we’ve come home feeling relaxed, kids wanting to go back next year. Which is something we never do as we like to try new places. But honestly think we maybe back next September. Thank you to all the staff, mainly the entertainment team."