Evenia Olympic Palace

"Dreadful. Check in was OK. Room nice and modern and kept clean. Plenty of sunbeds. The restaurant is like a canteen and very, very noisy. They need a quieter adults only area. The food is good but cold if you don’t arrive early. They do have microwaves to reheat food but not really the point. Beer taps in the restaurant don’t work. You just get a very small glass of froth. Wine is OK. None recyclable plastic glasses everywhere which is a joke in this day and age. Wi-fi is dreadful, literally nonexistent in rooms and communal areas. They shouldn’t advertise free WiFi if they don’t have one that works. Clientele are dreadful. Not the hotels fault but tattoos and football shirts with the usual foul language is the norm, along with feral children. Absolutely horrible. Pay more and go somewhere with some class."

"We recently stayed at Evenia Olympic Suites and overall had a good holiday, but there were some significant positives and negatives. The biggest highlight was the pool area and children’s facilities. They were absolutely fantastic and kept our children entertained throughout the holiday. The hotel is very family-focused and there was plenty for kids to do. The entertainment team also worked hard and the shows were enjoyable. Unfortunately, the food was a major disappointment. The selection was limited and repetitive, and on many occasions the food was barely warm, often completely cold by the time we got it. This really let the hotel down and became frustrating over the course of our stay. The evening entertainment itself was good, but the venue was so overcrowded that it was difficult to find seats or even move around comfortably. The atmosphere could have been much better if numbers had been managed more effectively. We did enjoy our stay thanks to the excellent pools, facilities and family-friendly environment. However, the quality of the food was poor enough that we would not choose to return. It’s disappointing because with better food this could have been a hotel we’d happily visit again. One final disappointment was that when I shared my feedback about the food on the hotel’s Facebook page, my comment was deleted and comments were subsequently disabled. Constructive feedback should be welcomed as an opportunity to improve the guest experience."

"Check-in was quick and easy. Our room wasn’t quite ready when we arrived, but we were able to make use of the facilities for around 30 minutes while we waited. Our luggage was stored securely, and we had a quick drink and bite to eat. We stayed in one of the suites, which was clean, fresh and spacious, and the room was cleaned daily. Unfortunately, the beds weren’t particularly comfortable, and we woke up with aching bones most mornings. Our view was also extremely disappointing – we could see walls and a roof, with no pool, garden or anything pleasant to look at. The pools themselves were fabulous. There were plenty of sunbeds, although if you want to choose a particular spot, you need to be up around 8–9am. We bought an umbrella from the shop for some extra shade. The pool areas were clean and tidy. The food was a real mixed bag. The snack bar was our saviour, as we found the main restaurant didn’t really cater for what we wanted, particularly with a fussy child who doesn’t eat pizza or pasta. The salads were very dry, the food became quite repetitive, and there wasn’t a huge amount of choice. The themed nights weren’t particularly impressive either, so we ended up eating out a few times during the week. On the positive side, the all-inclusive drinks selection was very good. There was a great choice of slushes, fizzy drinks, alcoholic drinks, cocktails and frozen coffees. The ice creams available during the day were also a hit, and the waffle and doughnut afternoons were very popular. Daytime entertainment seemed to be mainly aimed at Spanish families, and most of the entertainment was in Spanish. This was the first time we’ve been abroad where so little English was communicated, which was surprising. Evening entertainment was mixed. Fantasia and Grease nights were good – timetabling was odd as we ended up watching Grease twice in the space of a week. Some of the other shows weren’t quite as enjoyable. We ended up going out most evenings, particularly to the beach, as the kids’ club was the same every night and became boring. The location itself is good, with an easy walk to the beach and town centre, as well as the water park. One of the biggest negatives for us was how busy the resort was. Unfortunately, we found some visitors to be quite rude, pushing in front of others, walking across people and generally showing very little consideration or manners. This did take away from the experience at times. The staff were also quite mixed. Most came across as miserable or uninterested, although there were one or two bar staff who were friendly and always had a smile. Overall, we enjoyed parts of our holiday, particularly the pools, drinks and location, but there were too many negatives for us to want to return. Probably not somewhere we would choose to visit again."