"I’m not usually one to leave a review and tend to take negative reviews with a pinch of salt but I felt I had to with this hotel.
Main issues:
1. They lied to us multiple times. We were told at check in that check out is 12pm. Later in the week, we noticed the key card paper said 10am. We questioned with the hotel and they said 10am but all inclusive will last till 12pm. However, when we checked out at 9.30, the all inclusive was switched off, it was a battle getting it reactivated till 12pm.
2. We knew the sister hotels - Olympic and Jahde - could be used with your all inclusive. We asked the reception if any had a roof top bar after seeing this somewhere, he laughed and said no. Later, when we went to explore them, the Jahde did have a roof top bar with hot tubs, comfy beds and food, adults only (definitely worth the visit).
3. We were told we had to ask on the day before we left if we want late checkout. We went on the Thursday and they said it wasn’t possible as they were fully booked. We looked online and there were multiple rooms available to book, 20+. We questioned this at reception and they said we can’t use them in case someone walks in off the street to book. Don’t bother having a late checkout option if it can’t be used!!
4. We asked if there was a room to shower in (something I’m used to in hotels) and they said no, but we can pay £10pp for use of the Sauna for one hour… (unsure how I’m going to shower and clean in a shower). When we went to explore the Olympic and Jahde, both had shower rooms that they were more than accommodating in letting us use.
Minor issues:
1. It’s not very clean, the beach towels you can rent are stained, the bedding was stained, hairs etc in the bathroom.
2. the food is very sub-par. I can usually always find something to eat at a buffet (I love food!) but I did struggle, it’s a very small selection.
3. The receptionists, mainly the female ones (but not the one with heavy eyeliner) are incredibly rude, scoffing at your queries, they really make you feel like you’re a hinderance by being there.
4. Each staff member seems to live by their own rules, one says no, another says yes, they all give different times etc
5. Then drinks system is ridiculous and just a way to save money on staffing. You get two tokens that you exchange for cups. If you don’t take your cup back, you lose your token. No token, no drinks. I watched one woman getting shouted at by the bar tender for losing her token, it felt like watching a child at school getting into trouble.
6. The key cards deactivated often which is common, but when we went to reception they were so rude, speaking to us like we were children, saying if we did it again we’d have to pay £10 to reactivate - so pay to get into your room hahaha
7. EVERYTHING seemed to have an extra cost attached to it. When renting towels (deposit is expected) if you didn’t keep the receipt you’d not get your money back - towels weren’t proof enough apparently, even though they were logged on the system under your room number.
8. You were given your key card in a folded piece of paper. DO NOT LOSE THIS - you won’t be allowed dinner😂 honestly it’s baffling.
9. You only get one drink at dinner.
10. Room only guests get treated far more favourably, all inclusive are seen as an issue to the staff.
11. The luggage hold room was left open at all times so anyone can walk in and take your bag.
12. We were told there was nowhere to get tea or coffee unless sitting down at breakfast, only to realise on our second to last day there is a self serve machine in the bar… why not just say that?
It’s a shame, the hotel is beautiful, beds are comfy, the location is brilliant (explore the town at night!!) but it lets itself down with terrible rules, rude staff and extra charges for almost everything.
We had a far better experience with the Jahde, food was nicer, adults only roof top was bliss, and we were actually allowed to wash which was very kind of them!
When our all inclusive was deactivated, we were at the Jahde. I called the Amaika reception and they said they will call the Jahde. They didn’t, we tried getting another drink and got told again it was deactivated. The Jahde receptionist called the Amaika and had them reinstate it.
When they went over to tell the bar tender, although they were speaking in Spanish, you could tell they were talking about the service at the Amaika and how it’s a regular occurrence.
Overall, it’s not a 4 star by any means, I’d say 3 star at best but I’ve given a 2 for the issues we had.
One thing I will say, the chairs in reception and outside the dinner hall are super comfy."
