Mercure Benidorm

"The hotel was very nice staff were great, the only thing I could fault was the chairs on the balcony were uncomfortable this could be due to my height as I am quite small, the pool area and surroundings wery very pleasing"

"We travelled as a family to this hotel, on a b&b basis. It’s situated in a good area near to the beach and old town. The hotel breakfast was fresh and locally sourced. For a small ish hotel there was a good choice. Even Prosecco ! We had a privilege room which was a good size, but the bed was incredibly hard and we had to ask for a topper after the first night and that helped. There is a coffee machine with pods supplied and 2 bottles of water. Once you had drank the water you had to pay for anymore. There is however a water machine in the restaurant that you can refill for free from. We thought all the staff were pleasant and friendly. The drinks at the bar weren’t too expensive which was good and made it quite a nice vibe at lunchtime and evening because people stayed in more rather than going out. We would recommend this hotel if you’re looking for a relaxing place and we would return Wednesday only gave 4 out of 5 but really I think it’s 4.5 out of 5."

"I wanted to love this hotel so much! BUT It really is Style over Substance with this hotel Good Points Decor and smell of the hotel is stunning, so are the staff. Bad points Food not good at all, lots of cold recycled food, very poor limited choices Sun Beds almost all of them are in the shade We didn't have any clean towels, toilet paper of Soap for over 3 days, i called reception several times, ending up having to go to reception after 2 days asking for someone to come to clean and replenish the room."