Deloix Aqua Center Hotel

"Senior Assessor Review **** Aqua-Deloix Hotel, Benidorm Check In: Arrived around 8.30pm, and was immediately impressed by the cleanliness of the hotel lobby; immaculate and professionally dressed Reception Staff; and the courteous welcome Maroua, Nacho, and colleagues gave my wife and I, on our return to this tremendous holiday venue. All usual signing in for guests was achieved with prompt efficiency and we were assigned Room 2116. Room: Room 2116 was quite a large room containing a spotlessly clean bathroom/toilet, over-the-bath waterfall-head shower; twin sinks; a bidet, and a range of bathroom toiletries for daily use. The bed area was spacious, a huge king-sized, comfortable bed; two arm-chairs and a settee; a flat screen TV; and all the lighting needs and electric plugs guest would require for their holiday stay. A 90% surround balcony was accessed via a sliding glass door; with a view of both the large swimming-pool two floors below and the deck-chair area to the side. A fridge and the very latest air-con system completed the room area, and made for a wonderful holiday time spent there. So very comfortable. Tea/Coffee Replenishment: Tea/Coffee replenishment was absent at this venue, but the fridge was pre-loaded with complimentary water and cokes, and my wife and I always bring our own small electric kettle and tea-bags. Sleep Quality: Sleep quality is really excellent throughout the Aqua-Deloix Hotel, Benidorm, even before the talented nightly entertainment ends at 11pm on the lower floor, and a great refreshing sleep, after each day of activities and sun-bathing, is consistently assured. Room Cleaning: As always in my Senior Reviews, the cleaning and house-keeping staff are the stars of the show – endless cleaning and tidying up takes place at the Aqua-Deloix hotel, and every area is spotlessly maintained and smelling fresh and clean. Towels, sheets change, and room-cleaning is continued on a regular basis and one feels comfortably looked-after and cared for at this holiday venue. Well done Lorena and the Cleaning Team! Restaurant: Having reviewed many hotels, in my 26-year capacity as a TripAdvisor venue assessor and reviewer, I can state clearly that the Aqua-Deloix, currently a 4 Star hotel, far outshines many higher Star evaluated hotels I have reviewed far and wide. Breakfast, and Dinner on a Half Board basis, is a culinary delight at the Aqua-Deloix Hotel. Well done the chefs, and restaurant management team, in providing such a wonderful variety of meals, and a fine quality of preparation for your guests. A special mention to just two of the many efficient and professional restaurant staff: Brenda and Fred -your cheerful, polite, and industrious services to guests, are a huge asset to the Deloix Hotel, and so much appreciated by all the guests I interviewed on the matter of restaurant quality. Great job, guys, please keep up the good work for Director Tomas! Courtesy of Hotel Staff: All Aqua-Deloix Staff were of the most courteous nature, and willing to help guests with any little problems that occurred, and 98% of Staff spoke English! A special mention I will make of the hotel’s most professional Director, Tomas Ruiz Rodriguez. Well done, Sir! Because of your professional courtesy, and consistent wise directorship of this excellent holiday-venue; your polite and totally efficient management of this wonderful ‘home-away-from-home’ hotel - we shall most definitely be returning again, God willing, to holiday at your excellent Aqua-Deloix Hotel venue in sunny Benidorm. Overall TripAdvisor Star Assessment: The Aqua-Deloix Hotel, Benidorm, could very well achieve a higher Star rating, IF the efficiency of Director Tomas Rodriguez continues to organise and motivate his already highly professional Hotel Staff in the wise manner in which he has laboured for many years. Well done, Sir! Senior Assessor’s Recommendations: Keep right on doing what you are doing there at the Aqua-Deloix Hotel! Keep on providing good quality, and variety of food. Keep right on banning footballs being kicked within the hotel; and the great discipline of the hotel and pool areas, preventing unruly behaviour from children and adults. Apart from these petty suggestions, I find that the Aqua-Deloix Hotel, Benidorm, is a gem of a holiday venue, and would thoroughly recommend this venue to all holiday-makers international as well as British. Well done, Director Tomas and tremendous Staff! Code: “Fatherandhusband”)"

"Don't be fooled by the exterior of this hotel. While the building looks modern and nice from the outside, the actual experience on the inside is definitely not up to a 4-star standard. We stayed here in mid-June and left incredibly disappointed. First, the rooms are very outdated and tired. To make matters worse, the air conditioning was completely useless and could barely handle the June heat, making the room uncomfortable to sleep in. The food was another letdown—out of a 7-night stay, the buffet was only decent for 3 nights. The rest of the time it was highly inconsistent. The biggest issue, however, is the misleading advertising regarding facilities and the constant nickel-and-diming: The Rooftop Pool Trap: We specifically booked this hotel for the adults-only rooftop pool, which easyJet markets as available "whatever time of year you visit." When we arrived, it was completely locked up. Staff told us it only opens for July and August. Indoor Pool Fees: They advertise an indoor heated pool, but don't tell you that you are forced to pay an extra €3 per person for a swimming cap just to step foot in it. The Towel Scam: You are given exactly one pool towel at the start of your holiday. If you want a clean, fresh towel at any point during your week-long stay, they charge you €1 per day to swap it. If you are paying 4-star prices, you expect 4-star facilities and transparency. Instead, this place feels like a 3-star hotel that wants to extract extra cash from you at every single turn. Would not recommend or return unless major updates are made and management drops the hidden charges."

"We stayed here for 5 nights in June. The hotel was lovely and clean. Quite quiet and relaxed. Our room was lovely. Quite large. Excellent air con too. The pool was amazing. It was a perfect temperature lovely and clean and not too busy. There was a poolside bar. You could get some snacks from. Like a burger or hotdog, chips and pizza. Also salads and nuggets. Be careful though. Not all is included in the all inclusive and there will be an extra charge. For example, house salad inc. Caesar salad extra charge. Margarita pizza included, pepperoni pizza extra charge. It was catching a few people out.. you also had to eat in the poolside bar. Couldn’t take it back to the sun lounger. Drinks were strong and branded names. Food in the evenings was dubious. Tuna seemed to be mixed in with lots of things, especially salads so be careful if you don’t like or are allergic to it. Not labelled well and not too much choice.Not much for children and they didn’t have their own station either. Breakfast was also the same. The strange thing I found was that even though they had an omelette station they only choices you had of toppings was tuna ham or cheese. This didn’t effect the stay and we did survive the 5 nts on there food. Entertainment was shockingly bad.. although we did see they do a kids disco starting at 9pm"