Asia Gardens Hotel and Thai Spa

"We had an exceptional stay and truly did not want to leave. From the Koh Samui restaurant to the Lombok pool, every part of the hotel felt thoughtfully designed and relaxing. The three heated swimming pools were fantastic, and the complimentary activities, including Tai Chi and cocktail making, added something special to our time there. The spa was a real highlight of our stay. The facial was exceptional, leaving my skin feeling refreshed and revitalised. The treatment room itself was just as impressive, with a stunning view overlooking a peaceful water fountain, which made the whole experience even more calming and immersive. We only stayed a few days but found ourselves completely immersed in the experience, rarely leaving the hotel at all. The peaceful atmosphere stood out, from the gentle sound of frogs in the evening to the beautiful koi carp pools and lush trees surrounding the grounds. We arrived needing a break and left feeling completely refreshed. A genuinely calming and memorable experience."

"We had a couples massage booked at Asia Gardens Spa and arrived early, as we were genuinely considering staying at the hotel that evening. As frequent guests of luxury brands such as Four Seasons and Aman, we are very familiar with the level of service and flexibility expected at this standard. Upon politely asking if it would be possible to briefly view the hotel or an available room, we were met by the concierge manager with a notably dismissive and unwelcoming attitude. We were told this was “hotel policy” and that non-guests could not be shown the property. While policies can vary, what was particularly disappointing was the complete lack of hospitality, flexibility, or basic courtesy in how this was communicated. Despite having a confirmed spa reservation, we were also told we could not remain in the lobby and were repeatedly directed away, which felt unnecessary and uncomfortable. At no point was there any effort to assist, offer alternatives, or handle the situation in a manner consistent with a luxury guest experience. As a result of this interaction, we chose to cancel our treatment and decided not to pursue staying at the hotel. We hope management takes this feedback seriously, as the issue is not the policy itself, but the tone, approach, and lack of guest awareness shown by the concierge manager. This level of service does not reflect the standards expected from a hotel positioning itself in the luxury segment."

"We stayed at this hotel for 3 nights to celebrate our Silver Wedding Anniversary and Christmas. Firstly the hotel is absolutely delightful. The landscaped gardens are amazing and beautiful. The swimming pools all looked so inviting but unfortunately only one was open being winter time, but that was heated. Our room was of a good size but I felt that parts of the decoration and furniture were in need of a little tender loving care. The bathroom however was large, well equipped and had lovely toiletries. Our bed was extremely comfortable. Our meal at the Ko Samui restaurant was good and bad. The Japanese sushi starter was excellent but our main course dishes were disappointing. My husband´s Pad Thai was a congealed mass and my basil beef was grossly oversalted. The Christmas festivities at the hotel were excellent. I particularly enjoyed the "wishing" ceremony on Christmas Eve with lighted candles by the fountain. Very magical and the champagne was excellent. We then enjoyed the buffet (both on Christmas Eve and Christmas day lunch), which had a huge selection of dishes - the best I have ever seen. I particularly enjoyed the lobster and crab and of course being British, the roast Turkey, which was beautifully tender. With both meals we also had excellent complimentary wines. Lovely ambiance in the restaurant. The staff at the hotel were exceptional. So helpful, friendly and professional - nothing was too much trouble for them."