Apartamentos Amalia By Mc

"The apartments are well located, clean and have everything you need, including reliable WiFi and air conditioning, even at the end of October. This would be a 5 circle review apart from an unfortunate incident on our first morning... Unfortunately our first encounter with Jordi was not pleasant. We booked everything with easyJet Holidays. Our flight landed at 1930, the included transfer got us to the apartments at 2130. Reception was closed but there was a note explaining where the envelope with keys was on the door. This all worked beautifully and we got in. The letter requested we go to reception between 9 & 11 the next morning to complete check in. Bleary eyed due to a late night winding down from travel and very little sleep, we set alarms to do so. The first question Jordi asked was if our flight was late. I explained it landed on time and that though easyJet Holidays had not mentioned reception would be closed the note was very helpful. He replied it wasn't easyJet's fault. Intrigued, I asked for further clarification. When he bluntly told me it was my fault I literally couldn't believe my ears. According to him, easyJet Holidays didn't know the reception would be closed and I had been told to call the hotel (why if they didn't know reception would be closed?!) and that I hadn't read my documentation. I assured him that when I spend lots of money on a holiday I ensure I read every single word and the only instruction about the hotel in emails from easyJet was that the drop off point was 170m away. I have since reread all emails several times and can assure him again there is no instruction to call. I'm very happy to forward all correspondence to anyone from the apartments to prove this as this is clearly a misunderstanding between the apartments and easyJet. I'll be taking it up with easyJet as Jordi was so adamant this instruction should have been conveyed, they need to be warned not to offer this accommodation to guests until this is resolved. He also talked about a voucher; there are no vouchers when booking a package holiday with easyJet Holidays, so I think he was confused. Even if he was correct, the polite way to raise this in front of paying guests would be to gently ask if they'd read the instruction to call, not immediately accuse them of not reading documents. Even more gallingly, I wasn't even gong to mention it until he raised it, as it caused no issue to us at all, and I wouldn't have dreamt of suggesting the reception hours were his fault! I forced myself to laugh along with his subsequent "banter" (all directed towards my fiancé so I needn't have bothered) but honestly i was so shocked and bewildered by his accusations. Sadly this unpleasant start overshadowed the holiday. I will never return to these otherwise excellent apartments, and probably not to Benidorm either."

"Great location, helpful manager, big basic rooms and balcony - very well equipped for self catering, two lifts, vending machine, luggage storage. Quiet, really nice pool area. Good value."

"Just back from 7nights at Amalia apartments and could not have had a better holiday . From the moment we arrived untill leaving the welcome from Jordi the manager the reviews are correct what a man nothing a problem . Rooms are basic but very clean with everything you need for comfortable self catering holiday . Guys who run bar attached are fantastic which makes overall a brilliant ambience to the whole place . They do nice breakfast & meals . Thanks everyone at Amalia we had a fantastic time & hope we can return soon ?"