NH Alicante

"Hotel is 35-40mins from centre of town so its either a lot of walking each day or paying a lot of taxis/ubers. Hotel is nice but there is absolutely no atmosphere in it so you won't stay in it too long each day."

"Location:In the suburbs of the city so a good 35 minute walk into the old town. E knew that so used public transport, especially the number 2. Also convenient for a lovely tapas restaurant which saved us from eating in the hotel. Atmosphere: non. It's a business orientated hotel, certainly not for enjoying more than 4 nights in as you'd only use it for sleeping and breakfast. Rooms: see photos attached for a better explanation of why this hotel should not be rated a 4 star. Also the first room we were allocated (late) smelt like an ashtray. No kettle or ironing board ( which I've had in many 3 star hotels) and the hairdryer would overheat and stop. The house keeping of the rooms was good and professional. Clean towels daily. The extractor fan in the bathroom didn't work. Rusty bath and mouldy. Value for money: definitely not. We arrived of the early flight knowing that we couldn't book in until 3 but we asked anyway. We were told we could leave our luggage behind reception. No offer to use the facilities ie bar or pool . When going to book in about 1/2 hour early (we'd been sat for 45 mins in the foyer out of the heat watching how attentive the staff were to the Real Madrid football team) to be told our room wasn't ready. We were OK with that as we were early. I then went back up at 3 to ask again. Still not ready. ! We were told that the staff had been so busy because of the team. No apologise and made to feel 2nd best. Again no offer of the use of the bar etc. We called Jet2holidays help line and with Lynseys help got moved from the ashtray next to a suite where it was obvious that someone was smoking on the balcony. The only saving grace was the breakfast. Oh getting charged differently for 2 rounds of the same drink on different days. One of them being €50 for 2 G&Ts ! It's unprofessional to give bar snacks to quests sitting next to you and non to us ! We felt that because we complained and weren't business people that we were 2nd best. As for the pool, it's still broken. Gym equipment also broken. When we reported the broken rails we were told that they couldn't be fixed as the maintenance people don't work weekends. 2 hotel men came up, looked at them, scratched their heads but in the remaining days we're were there didn't fix it. Only use this hotel for business, not pleasure. A smelly, basic room to sleep in."

"Stayed here for one night recently and really enjoyed my stay. The room was spacious but would have liked a smart TV. The pool area is lovely but quite small, not enough space for all the guests they have. I found the drinks to be quite expensive. It is very close to the airport which was great for us."