Zenit San Sebastian

"We came as advised by British Airways holidays. The hotel states on its website a roof top terrace with hot tub. There is NO Indication on there website that this is closed - for building work! In June! They have no other outside relaxting area apart from some outdoor metal tables near the bar area. The overall facilities are poor to non existant. It is not really a suitable holiday hotel. I would definately not recommend. BA need to remove this hotel from their list otherwise customers will use other holiday companies."

"Everything about this hotel was spot on, the breakfasts are amazing, the rooms are very comfortable, the staff are friendly, it's in a great location, the restaurant serves wonderful food, the bar serves great cocktails in a superb setting and San Sebastion itself is lovely."

"Avoid. A so-called “four star” hotel. What a joke. On the edge of town, in a dodgy housing project. They still charge €18 a night to park in what must be the worst hotel car park in Europe - dark, with pillars everywhere. The hotel insists on a credit card guarantee in case you should take a €2 bottle of water from the room - of course, a 4 star hotel but they don’t provide water. The room, assuming you can get in because of the low quality card that doesn’t operate when it’s not held in *exactly* the right spot, is appallingly designed and poorly maintained. The coat hanger in the entrance way gave way immediately, very poor work. If you want to make tea you have to find the kettle and then move it to another part of the room for power. Of course there’s no milk, nor even a stirring stick for your beverage. Bath robes with tears and rips. A shower that requires luck and perseverance to operate. An onsite restaurant that doesn’t operate on the weekend, because if you happen to arrive on a weekend and want food in this remote location, well, tough luck. Finally, as at least one other person has noted, staff who will call in the local traffic police mafia to fleece tourists of money for having the gall to park in a no exit lane way unused by pedestrians outside the hotel. On the night this happened to me, the hotel staff said they couldn’t help and hadn’t called the extortionists, but right after I saw the same person chatting to the cops. Wonder why…avoid avoid avoid"