Zaragoza Plaza

"The staff seemed confused about which platform I booked through and claimed they were not able to take a payment, for what was a pay in-person reservation. So they simply cancelled the reservation rather than trying to contact me with adequate time to respond. Appalling service, absolutely avoid."

"The hotel is rather basic but more than adequate for a short stay. Rooms are clean, if a little ‘dated’, but mine was very much on the small side, without anything resembling a proper desk, or even a proper place to store my suitcase. Breakfasts (an extra 12 € or so) were nice, with non-sugary croissants, tortilla, cheeses and all standard elements. The lobby is minute, without space for accompanying hosts to sit and wait. It is, at least, open all hours and the staff are helpful and efficient. On checkout there was a bit of a mix-up over what was paid and what was outstanding, but this was probably not the hotel’s fault. The location is very convenient for the whole city."

"Having arrived at the hotel after a long, exhausting drive the receptionist asked for ID. We presented our European drivers’ licence and he would not accept them as a form of ID. Our car was a 10 min walk away in an underground car park and he insisted that we went back for them. No offer for us to leave our heavy bags. Upon eventually checking in and getting into our room, the view from the window was terrible. It was into an old internal square within the hotel with dirty washing on the floor and very little light. The walls were paper thin and we had a terrible night’s sleep due to the floor above moving chairs around until the early hours."