Serhs Carlit

"Clean, pleasant hotel with AMAZING breakfast! We have have stayed at multiple mid-to-high priced hotels all over Europe and this one wins the #1 breakfast award! Stay here just for the breakfast spread!"

"We were truly impressed with Serhs Carlit Hotel during our stay. The hospitality was excellent — everyone was friendly and attentive. Our room was exceptionally clean, comfortable, and gave us a peaceful place to relax. The overall environment is cosy, modern, and very well-maintained. The breakfast buffet offered a great variety each morning. The location is ideal: just a short walk from the Sagrada Família, but on a quiet and calm street. For a 3-star hotel, it genuinely outshines many 4-star options in Barcelona. Wonderful experience and great price. Highly recommended!"

"Our stay at Serhs Carlit Boutique Hotel was a disaster from start to finish. We’ve never experienced such awful hygiene, hostile staff, and a total refusal to take responsibility. Within 24 hours, we found three stains — including BLOOD — on two different beds in two separate rooms. The first time, the receptionist Kevin Medina simply handed us clean sheets and told us to change them ourselves. We switched rooms, only to find more BLOOD-STAINED bedding in the second one. The next day, we discovered yet another BLOOD STAIN, this time inside the duvet cover. This wasn’t just poor cleaning — it was a serious hygiene failure that made us question whether any of the bedding had been cleaned at all. And it got worse. When we calmly asked for the stained duvet to be replaced, the front desk staff became defensive and threatened to kick us out without a refund, claiming the decision came from her supervisor, Joan Farrell. Yes — we were threatened, simply for asking for basic hygiene and a respectful response. This isn’t customer service. It’s bullying. And it didn’t stop there. On our last morning, the orange juice machine dispensed juice with two dead FLIES floating inside. When we told the staff, her first reaction was: “That’s normal, the machine is fine.” No apology. No concern. Just brushing it off like it was nothing. Absolutely disgusting. In the end, Expedia stepped in and offered compensation, but the hotel itself remained defensive, unapologetic, and downright rude until the very end. I honestly don’t know how a hotel like this is still in operation. It’s a disgrace to Barcelona’s hospitality industry. If you care at all about basic cleanliness or being treated with respect — stay far, far away from this place. It’s filthy, aggressive, and completely unprofessional. The only staff member who was respectful and helpful was Gerardo Aceuedo. The others — especially the supervisor — were terrible. We genuinely don’t understand how some of them ended up working in hospitality."