Leonardo Royal Hotel Barcelona Forum

"Ok. This is long one and I suggest anyone planning to stay here take a thorough read… I find it funny that on all of the reviews I’ve read, the hotel said they strive to be better and will update this and that and let staff know and make sure they are “informed” all these fancy words. I don’t think anything has changed and I don’t think it will. The people who work at this hotel need to understand that this is the hospitality industry. I was here for a competition and stayed for OVER 7 nights. Well before my flight, mind you all the way from Canada, I had requested on both the site I booked from and from WhatsApp (directly with the hotel) to change the dates to stay longer at this hotel. I was given the option to either cancel and rebook or rebook with the front desk when I arrived. I chose the option to do this when I arrived. When we went to rebook, we were informed that all the rooms in the entire hotel were full and there was nothing they could do about it. Then they said that there was another room but it was more expensive. I explained that someone had informed me that I could do this when I got to the hotel. I spent 3 hours trying to find a place a book another hotel and event went downstairs for help. Joana told me to check into my room, and come down the next morning to see if there was an upgrade for a room. When I did, Eva told me it was a misunderstanding, which is odd because I understood everything. Long story short, because I have so much more to say, we were left 2 days stranded. During half our stay the hot water and AC stopped working in 29° heat. Called the front desk and they told us to come down and get a fan at 11pm, they didn’t want to bring it up. Our friends from the comp had the same issue with the ac and hot water. Second, our key card kept declining every time we went to our room. We went downstairs to ask about this issue because it kept happening every day and the lady said “we deactivated your key. You’re checking out today.” This was in fact not true. We still had 3 days in the hotel. And then it happened again. Third, the shower door never closes the water got absolutely everywhere. The shower head fell down a handful of times and almost knocked me out, and the wifi barely works, there’s no password so anyone can use the wifi. The lock is basically ripped off the door and there is no peep hole, so anyone could knock on your door. Scary. All in all, I hope no one ever comes here and supports this hotel until they hire new staff or get a facelift. How could you do this to people and charge so much, it’s really disgusting. I spent over $3000 cad and wasn’t offered anything for suffering through this stay. In the end, when it was time to check out, the lady asked one question. No smile, no how was your stay, no good bye thank you for staying us, nothing. Just a scowl on her face. These services were not rendered as advertised, worst experience ever."

"Nice hotel nice staff. Big room, excellent breakfast. Thanks"

"Female solo traveler, LOVED it here. Large clean room with a huge shower/tub and the best water pressure and AC in Europe, water restocked in room every day, 10 minute walk to the beach, across the street from a mall for anything you need, taxis always waiting outside the hotel, beautiful pool with outstanding service all around; about 15-20 minute cab ride to main attractions like Sagrada Família, will absolutely stay here again!"