Hotel Exe Lev

"We had a 3 night stay at this hotel booked with British Airways holidays. Very busy when with your groups. We were in 518. The room was ok. It was pretty basic. It was quiet and we slept ok , air con worked well. The room lacked a fridge. Even though there was room for one. Breakfast wasn’t bad , pretty good selection of items on the hot and cold buffets. The staff were all friendly and pleasant. We were given a street map which was useful. You are about a 10 minute walk to the main square and the river. The bus an train station are also about a 10 minutes walk. Ljubljana is a very nice city and very walkable. I’d definitely come back but probably stay in another part of the city next time."

"I stayed at the Hotel Lev in In Slovenia. I h=gave the staff my $3600 of Neupogen to store in the refrigerator as there was not minibar un the room. I made sure they understand it need to be refrigerated and goes "where the milk goes." When I received my meds back when I was ready to leave they were forzen!!! $3600 of life saving medication was frozen by this hotel!! I wrote to Eurostars Hotel and told them what happened. They basically blamed it on me and said the staff did nothing wrong. The individuals at the Hotel Lev were more concerned and apologetic than management!!!! I will never stay at a Eurostar Hotel in the future and I am an avid traveler! Instead to taking responsibility for the mistake they wrote an insulting letter to me. Find a better place to stay."

"Don’t even bother staying at this hotel it’s a joke. Everything about it is subpar. They have no refrigerators in the room so when they ask them to take care of my medication, they actually froze it. After I found out it was frozen they made every excuse and told me the refrigerator was fine. I guess the medication froze on its own. Not their fault according to them. It was $3600 worth of medication. I trusted them with and they failed. Go somewhere else."