Sheraton Porto Hotel & Spa

"Very nice hotel in a quiet area. Easy to get to by taxi, a good distance from main areas for a long sightseeing walk. Breakfast was very good with an excellent selection of all the breakfast items you would expect. Rooms are spacious with lots of features, comfy beds, nice toiletries, safety deposit box. Shower tray tends to be a bit slippy. Used the bar and service was very good. Lots of attentive service from reception staff, doorman, breakfast staff. One negative point had to be the pool. On booking, had not checked or noticed that pool/ spa had to be booked and paid for separately. Never before encountered this in a 5 star hotel."

"Sheraton Porto is just 20 minutes to Porto airport. Pleasant all day dining restaurant. Big conference facilities on the Mezzanine floor."

"Very poor experience and far below what you would expect from a Sheraton. The most frustrating issue was the air conditioning, which simply didn’t work in our room. This made the stay uncomfortable from the outset. We reported it, but no meaningful action was taken and we were never offered an alternative room. That level of service is unacceptable. On top of that, the room itself was clearly in need of refurbishment. It felt worn and neglected, with obvious maintenance issues such as bathroom and toilet doors that wouldn’t stay closed properly. These are basic standards that should not be overlooked. The location only added to the disappointment. The hotel is quite a distance from the centre of Porto, making it inconvenient for a short stay and requiring unnecessary travel time. Overall, this stay did not meet even basic expectations for comfort or service. I would not recommend this hotel and would strongly suggest looking elsewhere."