Neya Porto Hotel

"The hotel, in general, is acceptable, but the breakfast experience fell quite short of expectations. There was clearly a lack of staff to ensure service in the room, which was reflected in the accumulation of dirty dishes on the tables and the insufficient replenishment of food in the buffet. On the first day, for example, there wasn't even fruit available, so it was necessary to request it. Even so, the replacement took some time. In a room of such large dimensions, I consider it manifestly insufficient to have only one employee responsible for restocking food. To worsen the situation, the bacon was completely raw, which is unacceptable in a hotel breakfast service. In short, breakfast was a quite disappointing experience, both due to the lack of organization and staff, and the quality of some of the food served. It is an aspect that clearly deserves to be improved."

"Nice hotel, definitely recommended! We stayed here for 3 nights and were generally very satisfied. The location on the river is beautiful and our room with a river view was very nice. It's also nice that the old monastery has been preserved beautifully. The room was neat and the bed was really super comfortable. The restaurant was unfortunately unavailable on the first evening due to an event, but this was resolved very well with room service without extra delivery charges. In the bathroom there was some water damage and the silicone on the bath was slightly moldy. Not bad, but for a 4-star hotel it could be a little better. The glass bathroom door is also anything but soundproof 😄. The breakfast was tasty, but a bit too limited for a 4-star hotel. For example, there were only scrambled eggs and no possibility to fry an egg. The bread choice was also limited to toast bread and three rolls, which is a shame because Portugal has very tasty breads. The fresh fruit salad and pancake machine were great again! The free bikes at the hotel are very nice, which we gladly made use of. Electric bikes would be completely ideal in hilly Porto 😉 Underground parking available for €22 per night. The staff was super friendly and correct. In short: a very pleasant stay with a beautiful location, nice room, and especially a great bed!"

"Very good breakfast, good location. Terrible bathroom. It doesn't make sense for a hotel of this quality to have a shower with a shower curtain and no base. The floor gets all wet and the curtain is not a hygienic thing at all."