Porto Palacio by The Editory

"Very good hotel. Location. Cleanliness, food, rooftop, etc., but at the front desk there is a woman who is unpleasant, who makes the guest feel bad, especially if they are not European. The bellhops are excellent and helpful."

"This hotel has all that is required to attain a 5* rating however the attention to detail in the rooms is sadly lacking! Fixtures and fittings not working or broken, water continuously running on the toilet during the night, bath water not draining, toilet seat very loose as was the faucet at the sink! Bathroom door jammed open at the floor, frightened to move it in-case it shattered. I booked an executive suite only to be given adjoining rooms, however on a plus note the staff were very helpful and engaging, especially the lady on reception in the breakfast area."

"I booked the hotel because it was relatively inexpensive for a five-star hotel. The location about 10 minutes on foot from the Casa da musica station is not optimal for sightseeing but usable. The lobby is large and stylish, the best thing about the hotel. Friendly reception. The rooms are unfortunately worn out and dirty (carpet has many stains, bathroom has mold, see photos). Breakfast was the only thing that really had five stars."