AC Porto

"I am staying at the ac hotel in Porto for 2 nights. I was traveling with a tour group. Because I have a gold elite status, I asked whether I could have an additional bottle of water. The receptionist flatly refused. Then it turns out that the coffee maker and the tea/coffee is missing in the room. I called the receptionist, and he rudely said you don't get it in your room. In other words because we traveled with a tour, they decided to remove the coffee maker and give guest no ability to heat up the water and make tea or coffee. I asked to speak with manager He said there's none, then I asked to.speak with the duty manager. He said that wasn't possible. My conclusion is that this hotel has no desire to give customer service. It is extremely disappointing to see a Marriott hotel like this. Even though the room is clean, this kind of hotel staff behavior is not acceptable at any Marriott I have never stayed in a hotel that doesn't offer any coffee or tea maker, even the cheapest hotel like Hilton garden inn or holiday inn Express would have it. I decided to give this hotel one star so that they will correct their behavior. I urge strongly that Marriott audits this hotel because they do not satisfy the standards that Marriott guests are accustomed to."

"This hotel is located out of the main city, with a metro station a short 5 mins walk from walk away. It is literally in the shadow of the Dragao stadium (Porto FC) so for a match it’s absolutely ideal. It’s also walking distance to the suburban trains from Contumil. The hotel itself is fine - for elite members (I am Titanium) you only get a food/drink credit, not free breakfast, and this amount won’t cover breakfast completely. Also the breakfast only started at 7am (and actually was a bit later than that) so if you need to make a fast start be aware. We were upgraded to a suite which was very spacious, and as you’d expect all he room facilities worked well. Overall a good choice."

"So knowing the distance from downtown Porto, I was prepared the it was not a big deal. The walk to the metro was good and being beside the Continente was useful for us since we did our breakfast runs there. The room was comfortable and the staff was friendly and helpful. We booked using Marriott points and were happy with the location. Easy to get Ubers/Bolts to and from places if need be. We also did many day trips from Porto so we did spend lots of time going to the Campanha station anyways which was 1 stop away. We stayed 5 nights here."