"My wife and I stayed at Wine & Books Porto in September 2026 during a special anniversary trip to Portugal and Spain. We chose this hotel expecting a comfortable, peaceful, and memorable experience. Unfortunately, our stay turned out to be one of the most disappointing parts of our trip.
What makes this experience particularly frustrating is the contrast between how the hotel markets itself and what we actually experienced. Wine & Books Porto promotes its property as a serene retreat, emphasizing comfort, tranquility, and rooms designed for rest. The hotel even describes the silence of its rooms as something specifically designed for rest.
That was exactly the kind of atmosphere we were looking forward to during our anniversary trip. Instead, we were assigned a room near an alley where noise from nearby bars continued until approximately midnight to 2:30 a.m. The noise made it difficult to get a good night's sleep. We brought the problem to the hotel's attention and were eventually moved to a room on the fourth floor. We appreciated the effort to relocate us, but the noise problem persisted. Moving us to another room did not provide the peaceful night's rest we had expected. We raised our concerns with the hotel on multiple occasions and requested appropriate compensation for the disruption to our stay. Our requests were denied twice.
After returning home, I made another effort to resolve the matter directly with the company’s management, but to no avail. I then contacted the CEO through LinkedIn, hoping that someone at the executive level would take the time to review our experience and address our concerns. Unfortunately, I have received no response.
I understand that hotels in historic city centers can experience noise, and I do not expect perfection. What I do expect is a reasonable effort to address a guest's concerns and a fair resolution when a problem significantly affects their stay.
We chose Wine & Books Porto for a special occasion and expected a much better experience, particularly given the hotel's marketing, positioning, and the price we paid. The persistent noise was disappointing enough, but the subsequent handling of our complaint made the experience even worse.
I believe how a company responds when something goes wrong is just as important as the problem itself. In our case, we felt that our concerns were not adequately addressed, and our attempts to obtain a reasonable resolution were unsuccessful.
I am sharing this review so that other travelers, particularly those looking for a peaceful and relaxing stay, can make an informed decision before booking. I also hope the hotel and its management will take these concerns seriously and recognize that a guest's experience does not end when they check out.
0ur stay at Wine & Books Porto was a disappointment, and based on our experience, I would hesitate to recommend it to others."
