"We have stayed at this hotel a few times, as we use it as a base to visit family who live just down the road from the hotel. We have never had an issue with the hotel - great location, beautiful grounds, great pool area and generally clean rooms with great views. However, this time I think will be our last stay at this particular hotel.
Family of 4, always request 2 rooms close by (sharing toiletries etc so makes it easier), and generally this is usually granted and we have had some great rooms in previous stays.
This time though, we were given a room on floor -1 and a room on floor 1. It was slightly annoying having to walk up 2 flights of stairs if we needed anything from each other, but this was manageable on this occasion.
My parents room on floor 1 was great - very clean and amazing views of the harbour.
My room however on floor -1 had to be shared with ants. And quite a few of them. Which was a shame, as the room in general was clean.
The worst thing was, they generally gathered by the beds, on the chairs and in the bathroom. On a few occasions, we even had ants on our beds and on our clothes.
The housekeeping staff were lovely, and did try to keep them at bay (as you could tell by the corridor as it had white stuff on the floor to try and get rid of them) but the general consensus was there wasn’t much else they could do to get rid of them.
This, and the fact that the room got so warm with no fans/air con - just made for an uncomfortable stay for some of us. We appreciate ants get everywhere, and they can’t always be cleared completely. A couple here and there wouldn’t have bothered us. But there was a fair few, every single day.
If the hotel could sort this issue, and possibly update rooms with fans or air con, I would consider staying there again. Or, if I could be guaranteed (not just request) a room on a high floor even. But as of now, I think I would think twice about staying again - which is a shame."
