Four Views Oasis

"The location and family facilities were great. The ladies in the kids club were really friendly. The facilities generally and rooms were also good. The food was fine. What really let the hotel down was the general level of customer service which wasn’t great. My husband tried to book me a spa treatment a number of times but there was no one there and when there was they were so rude I told him not too bother. We also booked an airport transfer through the hotel which they advertise a lot. It was due to pick us up at 8.10am and at 6.45am I got a text from the company saying it was cancelled and we would get a refund. We got an uber but it was unnecessarily stressful and I would not recommend using the service. No one at the hotel reception seemed particularly interested that this had happened which was typical of their overall approach to customer service. I sent an email and got an AI generated response."

"We had a brilliant week at The Views Oasis with Jet2. We were a family of 4 - kids aged 3 & 7. The hotel was even better than the photos! Brilliantly clean, buffet breakfast was fantastic and facilities for children were great - a playroom with ballpit (all tastefully decorated), kids activities, children allowed in indoor pool too. We were in a sea view suite which was really spacious - two balconies, the kids slept on pull out beds in the main living area and we were in separate bedroom with connecting door - it was perfect arrangement. Small kitchenette - no oven or grill - with cooking ringsx2, kettle, microwave. We could walk from the door and also enjoyed getting the shuttle bus into Funchal. Car hire via the reception desk was faultless - so easy to organise. Definitely get out and see the interior of Madiera, it's amazing! Did some levada walks, Ponto Crista Rei at Garajau, Nun's valley, Machico, Prainha beach, Sao Laurenco peninsula - having a car made it so much easier. Totally recommend - we all loved it!!"

"We arrived yesterday and had a lovely lady check us in. Unfortunately everything went downhill at dinner and this morning. Last night at the included buffet dinner, we found a worm in the food. We notified the restaurant manager Joao, who was great. He was not impressed and advised he will speak to the hotel manager and for us to connect with that manager the next day. This morning we went to the front desk, and we're told there is no hotel manager due to it being Easter Sunday. They tried to call but couldn't reach anyone and told us to come back again tomorrow to discuss this. We are not eating here given what happened, and unfortunately didn't feel the front desk person today really want to assist and find a resolution. One other thing that bugged me is a half board which is breakfast and dinner has zero drinks included. This is surprising to me and even you could not get water at dinner without paying for it. Not having a manager on duty is really surprising, as I am not sure how you are supposed to deal with issues if they arise. For the moment there is not a resolution, so I will keep this as 1 star for now. Picture of worm on the ground, as I threw it down after noticing it."