Ramada by Wyndham Lisbon

"Hotel near the airport and about 4 km from the center. Normal, nothing exceptional, room on the eighth floor with a nice view, breakfast and dinner decent"

"I stayed at several 4-star hotels during my 15 days in Portugal, including Tivoli Oriente in Lisbon, a hotel in Porto, The Vintage House in the Douro Valley and Meliá Airport Lisbon. All of them were very comfortable and had good breakfasts. So I expected something similar from Ramada by Whynham Lisbon. Unfortunately, I was very disappointed. When I arrived, the receptionist was very nice and helpful. But when I entered my first room, I couldn't believe it. The room was small, the carpet was old, the wallpaper was coming off, the bedside lamp was stained, and there was a strong old/musty smell. It was also extremely hot because the air conditioning wasn't working. I called reception and someone came to help, but the problem wasn't solved. Later, a technician came and started taking apart part of the ceiling while I was still in the room. After all that, the room was still hot and the air conditioning was only making noise. I was exhausted, so I asked for another room. To be fair, the receptionist changed it immediately and was very helpful. The second room was bigger and the air conditioning worked, but it had the same old and neglected feeling: peeling wallpaper, stained lamps, old carpet and a musty smell. The bathroom was clean and spacious, but the door was badly damaged and the toilet brush was old and disgusting. Breakfast was also disappointing. Very basic choices, dirty coffee machines, food everywhere and juices that tasted like they came straight from a carton. The breakfast area was noisy and disorganised, and the chairs and tables were in poor condition. Even the windows were so dirty that it was difficult to see outside. I don't expect perfection from a hotel, but for a 4-star property, I expected much better. After staying in some very good hotels during my trip, Ramada Lisbon was by far the biggest disappointment. I expected a 4-star hotel and honestly felt like I was staying in a cheap hostel."

"An unremarkable hotel in a rather ugly residential area of Lisbon. Okay for work."