My Story Hotel Tejo

"DO NOT BOOK WITH THEM. I booked directly through their site more than 6 months ago. 10 days prior to my stay they emailed me they cancelled my reservation. I immediately called to find out why it was cancelled and they said they would look into it and call me back. They did not call back, so an hour later, I called again and they told me that I cancelled the room. I absolutely did not! Now I have to pay more for the same room, but of course, they already gave it away in the time I was waiting for them to resolve it. Also, apparently with verizon, if you call a land line rather than a cell phone, even with the ultimate international plan, it is almost $3 per minute. And I was on hold about 20 minutes. So on top of losing my room, paying exorbitant long distance fees, and getting no customer service assistance, I had to scramble to find another room with a different company. DO NOT USE THEM IF YOU WANT TO ENSURE YOU HAVE A PLACE TO STAY"

"This was my 3rd stay in the MyStory chain of hotels. Previous two - in the Aurea hotels, which was similar, though more expensive. The Tejo hotel seems a bit better. First of all - great contact, quick and efficient, via Whatsapp. Then the transfer arranged by the hotel (paid in cash at the reception), not expensive and well organized (on time, contact with the driver). When we arrived, we were lucky to be checked in by Ives at the reception - which is crucial, because a lot in this hotel depends on who is managing the reception desk at a given moment. Some employees are just amazing, kind, polite, informative and calm and you have the impression everything is possible. While others - especially female employees, I am sorry to admit, seem unhappy they have to do anything, answer your questions, and they are simply not very helpful. The room we got was amazing - with a street view, the biggest we ever had in Lisbon. Soundproof windows, small fridge, water machine, kettle (borrowed from the reception), fluffy white towels, comfortable beds. Yes, the bathroom stinks from time to time (old sewage), but usually it was enough to turn the water on for a minute and it got better. Also the lights in the bathroom were a bit dim. We had a sofa and two windows - really cool. The worst thing about the hotel is breakfasts. They are really, really poor in all aspects, and when you think of how amazing pastries or bread are in Portugal (and coffee) - it is hard to believe the food can be so bad. The cheeses and meats were the cheapest kind from the supermarket, often bitter, inedible, no taste. The cakes defrozen. Only the buns were good (carob and white). Coffee - shameful, it tasted like water. should not be served to anyone. Also cereal and seeds - a bit of disgrace how bad it was. So if I was ever to come back, I would not pay for breakfast. Another thing - groups. If there is one group (like for example 30-40 Americans) in the hotel, it is impossible to eat breakfast in the morning. They take up all the space. Yes, you can come later, but what if you just want to eat at 7 or 8? The tiny restaurant was crowded and we soon started to skip breakfast and went to the cafe nearby and paid for food and coffee there. One last thing - there is one small bathroom in the lobby (one female, one male) which was often occupied or dirty. Oh, at the reception when we arrived there was complimentary fruit in the bowl, but only on the first day, then it disappeared :( It would be nice to be able to have coffee or tea and small pastry during the day, too. The music at the reception - too loud, all day long. Especially when you have to wait for your transfer, you can't think or talk, because the reception employees listen to it so loudly. Overall - If I come back, it will be for Ives and the room itself."

"The BEST location. Lovely hotel that has all of the essentials. Decent size, clean room. Great shower. Comfy beds. We had lots of windows but lousy view. Didn’t matter to us. Friendly staff. Good breakfast."