Internacional Design Hotel

"Fantastic location with amazing staff"

"I’ve pushed it to five star from four simply because the staff really tried to be helpful and make us welcome and that included a welcome glass of darn good port (we chose white over red) and two delightful little pastel de nata. So first things first: taxis can’t stop right outside the hotel - it’s on a corner on part of Main Street - they must park across the road; it’s no big deal unless you’ve heavy cases, like us, but also if you’ve a trip arranged with a hotel pick up. The check-in reception area is compact and in our case we were lodged up one floor but once there had to go down a few stairs to reach room 107. This was inconvenient but the staff brought our cases to/from the room. And here’s one of my two main criticisms: staff should recognise customers of advanced age and make life a tad easier. We would have preferred a room where we could simply roll our cases out of the lift along to a room ourselves. We had a mini fridge, a view out into the street which didn’t bother us - in fact it was delightful to watch the great unwashed of which we are a happy perspiring part. We had a similar experience in Rome with an apartment overlooking the Trevi Fountain. Our room was adequate in size but that’s to be expected as we were right in the heart of this truly beautiful wonderful vibrant city. The air con was great and the shower was a great size and real powerful. Towels are a good size. Bed big and pillows comfy and a decent sized tv that we ignored. There was an in-room coffee machine but no way of boiling water for tea and don’t suggest to use the coffee machine for water as tea needs water that is just boiled. Given the vibrancy of the city it was quiet in the dead of night. I really enjoyed the breakfasts but and here’s the other criticism the machine delivered breakfast coffee produced possibly the worst coffee I’ve ever tasted. It was rank. Coffee apart breakfast was great. All staff we encountered were delightful and I hadn’t realised there was a decent discount on night time dining in their restaurant but we saw some of the grub and it looked pretty good. We would stay here again and be happy about it apart from the coffee."

"Rude reception manager he shouted at me insulted me kept telling me be polite when I he asked me about my check out Tim I told him it is written when I checked inn already you can just get it from my check in page .. he said I’m impolite .. I was shocked"