Iberostar Selection Lisboa

"Bathroom dangerous. When under "rainshower" you are standing on floor waste cover which just sits over waste hole and it moves much to easerly and you are then standing in bare waste hole or sliding across the shower floor on the 12cm square stainless steel cover. There are no towel rails and after shower you must walk 2.5 metres across the bathroom with wet feet on the tiled floor to get to the bath towels which sit on a ledge above the toilet. Cleaners are told to prioritise vacating rooms and so when we left our room at 9.30am with make up room and then returned at 1.45pm the room was still not made up and for 2 days we had no made up room and had to ask cleaners for clean towels and toilet rolls. No provision for tea making. Pillows are very narrow and long with bed headboard hard so occasionally would hit head on headboard."

"I was at the Iberostar in Lisbon once before in the opening year, so a good ten years ago. Back then, it was a truly great hotel. That is why it was immediately clear to us for this Lisbon trip that we would book here again. Unfortunately, the stay this time was a big disappointment. In my view, this is no longer a 5-star hotel. Room and condition: This time we were accommodated in the second building, on floor -1 (yes, you read that right, minus 1). The hallways alone sobered us up: The carpets look terrible, and the hallways and elevators also do not fit a 5-star establishment. In the room, there was a carpet under the bed that looked as if it had not been thoroughly cleaned in ten years. That was really unpleasant. View: From the second building, you look out at the main building, at walls that urgently need a new coat of paint, and at weeds. Overall, the room felt more like a basement than a luxury hotel. Noise: On the first evening, we were unlucky: There was an electronic party at the hotel next door, and the bass could be heard throughout the room. Luckily, it was quiet at night. The hotel is only partially to blame for this, but it was still not pleasant, and we could not change rooms either, as they were fully booked. Breakfast / Coffee: Unfortunately, the coffee was undrinkable. Luckily, there is an Espressolab two minutes away where you can get really good coffee. Conclusion: After my first visit, I would have recommended the hotel immediately. This time it was an absolute flop, and it is not cheap either. Anyone who books here anyway should look very closely when choosing a room and avoid the second building if possible. I cannot judge what the rooms in the main building look like today. For the price and the 5 stars, however, I expect significantly more."

"The biggest strengths of this hotel are its pool and its staff. For a hotel this close to the centre of Lisbon, the pool and the sunbathing area are unusually large. We liked to use the "overflow" sunbathing area and often had almost 100 square metres of space just to ourselves (although it would be good if this area could get a little more maintenance please to refurbish more of the benches). All of our interactions with staff were good, but Nedia in Guest Services was exceptional."