Iberostar Selection Lisboa

"Bathroom dangerous. When under "rainshower" you are standing on floor waste cover which just sits over waste hole and it moves much to easerly and you are then standing in bare waste hole or sliding across the shower floor on the 12cm square stainless steel cover. There are no towel rails and after shower you must walk 2.5 metres across the bathroom with wet feet on the tiled floor to get to the bath towels which sit on a ledge above the toilet. Cleaners are told to prioritise vacating rooms and so when we left our room at 9.30am with make up room and then returned at 1.45pm the room was still not made up and for 2 days we had no made up room and had to ask cleaners for clean towels and toilet rolls. No provision for tea making. Pillows are very narrow and long with bed headboard hard so occasionally would hit head on headboard."

"The biggest strengths of this hotel are its pool and its staff. For a hotel this close to the centre of Lisbon, the pool and the sunbathing area are unusually large. We liked to use the "overflow" sunbathing area and often had almost 100 square metres of space just to ourselves (although it would be good if this area could get a little more maintenance please to refurbish more of the benches). All of our interactions with staff were good, but Nedia in Guest Services was exceptional."

"For a five star hotel Iberostar has a long way to go. Checking in was a chaotic affair. We were two families checking in at the same time - and 5 employees behind the counter. Still it took them 20 minutes to complete the check-in! As a compensation they said they upgraded us. When we got to the room it was exactly the room we had booked and already paid for. So no… you didn’t compensate anything! Room was ok. But the cleaning failed to do our room by the time we got back in the afternoon - twice! Breakfast was good. Location was great. But I would not call this a 5 star hotel!"