Figueira by The Beautique Hotels

"Terrible experience. Hotel to be crossed off the list. The strong point of this hotel is one and only one: the location. For everything else, prepare yourself for a truly "chilling" experience. Upon arrival, you will not enter the usual hotel lobby with staff ready to receive you, but you will find yourself catapulted into a bar with music "blasting" and a temperature like a walk-in freezer. Only at the back of the room will you find a small desk with a receptionist. The genius architect who designed the interiors wanted the furniture to be almost entirely made of sheet metal, dark and not very functional. Furthermore, the metal that makes up the tables and bar counters is only dusted and not "degreased," so all the surfaces are sticky. There is no room where you can stop to read or have a chat. The bar, moreover, has a large screen where soccer matches are projected at all hours... to the delight of all the guests. But if you really want an experience you can talk about, before going up to your room, head to the -1 floor where the restroom is. In the men's room, you will be assaulted by an intense stench of pee, stronger than that of old 1960s beer halls. There is, in fact, an exposed multiple urinal where the liquid produced is not drained sufficiently. In this regard, I will post an image showing the sink, which looks a lot like a tub where an animal has been slaughtered. Going up to the rooms, you will find everything dark and not very clean. The staff you encounter will always look at you as if you were an intruder, and don't you dare ask questions in English, Italian, French, etc., because they don't understand anything. Taking a bath is a contortionist's feat because there are no safety handles, and, apart from a couple of soap dispensers, there is nothing else. The much-advertised “minibar” contains only one bottle of water and, furthermore, it does not cool. At every corner, you will find chipped edges and wobbly buttons. The breakfast room makes you want to go to another cafe. Here too, fridge-like temperatures, rude staff shouting from one room to another, and, like in the rest of the building, sticky metal tables. And don't even dream of finding labels on what you will eat. Everything is just thrown there without any indication. Ultimately, the feeling you get from interacting with the staff is as if they were saying: “What did you come here for, pay and get lost!”. We had been to this place 12 years ago, but back then perhaps it was managed by another company; now everything is falling apart, and my hope is that if anyone ever intends to stay there, they read this review first and choose a hotel nearby. Lisbon is worth a visit, but it does not deserve these hotels."

"NEVER AGAIN. This is the name if I had to give a title to my stay at the FIGUEIRA hotel in Lisbon. The hotel is located in an excellent position, about a 20-minute walk from most of the city's tourist attractions. For the rest, forget everything that could be defined as a 4-STAR HOTEL. Upon arriving at the hotel, we were “welcomed” at a reception that has nothing of a 4-star hotel reception. Deafening music with people constantly passing back and forth; obviously, having to speak in English, even though we are experts in languages, we couldn't understand anything the clerk was saying because of the noise in the room. The “reception” was a kind of cloakroom used to give out the key card to access the rooms. The elevator closed automatically right away, immediately after entering, and obviously this posed a danger to anyone who had to use it, not to mention that once inside, you were required to enter a code to go up and down. The entire hotel has dark-colored walls and dark iron furnishings, which, besides never having been dusted, were never cleaned with a damp cloth, because you could immediately notice the bad smell and the stickiness present on all the furniture in the room, the various nightstands, the bathroom sink, and the desk. The various light switch buttons were all chipped. Switches working intermittently. Outlets for plugs hidden under a foul-smelling nightstand. Automatic curtain button not working. Dusty lamps. Low-quality toilet paper. Dangerous bathtub, both for getting into it, but especially for getting out of it, without any safety handle. The bathtub drain was clogged; in fact, as soon as I started taking a shower, it could no longer drain water. Despite having asked for clarification on the matter, the receptionist digressed and guaranteed that she would repair the damage IMMEDIATELY, something that did not happen in 5 nights of stay. Imagine well what it might mean to always take a shower with fear and with the question mark of whether it was working or not. Normally, the room in a 4-star hotel should be cleaned and tidied up at a time suitable for a tourist who, after a whole day of wandering around, can immediately go to their room and find it tidy. And yet, no. The first day, the room had not even been cleaned by around 4:00 PM. After various clarifications, they had guaranteed me that on the following days they would clean it whenever I wanted, that is, between ten and 12:00 in the morning. And yet, not even a day later, the room was cleaned at 4:30 PM again…!! The breakfast staff was very rude. Despite having greeted them in ENGLISH, PORTUGUESE, ITALIAN, they did not even offer a welcome greeting or a “courtesy” good morning. Very ill-mannered and disrespectful. The breakfast staff chatted among themselves, pointing at various customers with smirks, gossiping and making fun of those who obviously did not understand their language. To communicate with each other, they shouted from one room to another using a very loud and rude tone of voice. The breakfast room is NOT a breakfast room. It is simply the bar area of the establishment with the usual iron furniture that is dangerous to the safety of the customers, with various pieces of iron protruding at human height, walls with sharp stones at human height, with all the tables sticky and dirty, probably never cleaned. Very cold room with the AIR CONDITIONING BLASTING. Very poor breakfast. Few products, of low quality, placed here and there without any criteria. No labels, no ingredients specified, no ALLERGENS SPECIFIED, no name or title that could make you understand what you were eating. The 4-STAR FIGUEIRA hotel DOES NOT even have a quiet room where you can pleasantly and comfortably converse without noise and in total tranquility. The hotel bathrooms deserve a separate chapter. NEVER SEEN ANYTHING LIKE IT. However, I do not intend to REVEAL THE MYSTERIOUS SECRET TO YOU. I would like each of you to be able to have AT LEAST ONCE such a FRAGRANT and INCREDIBLE experience. SEEING IS BELIEVING!"

"Here are the good things about the Hotel Figuera - location (if you want to be in the busy, yet convenient Baixa downtown district), breakfast and availability of an airport shuttle (23 Euros cash). The decor is dark (fig themed) with a lot of mirrors. If you like having a mirror alongside your bed, you might like it. I did not. The rooms are too high tech with switches for everything. The rooms are cleaned late in the day, so if you want to return for a break after a tour, you might not be able to use your room. I had made my own separate booking for 4 nights including breakfast but arrived with two friends at 2-2:30pm. Our rooms were not ready and we waited quite a while. My friends had not included breakfast in their reservation. When we were given our rooms, the staff comped my friends for their breakfast the next morning to make up for it, but did not extend me the same courtesy. When I asked for credit for one breakfast (same as my friends), staff was unable to answer, so I emailed the manager on my return home. The manager treated us like a group. Had I arrived separately, I wonder if they would have offered me the comp. At any rate, this does not seem fair to me and I wanted people to considering this hotel to know."