Casinha dos Sapateiros

"Located in the historical part of downtown Lisbon known as Baixa, this is a quaint and professionally run boutique hotel. Despite not having any persons on site, they are very well organized with security, handling inquiries and assisting residents. Quiet, safe, very tastefully decorated, and centrally located we loved being there. Asking for help with luggage we were quickly answered and handled with smiles and courtesy. They even offer breakfast vouchers from an eatery just round the corner. These people have other residences and hotels in Lisbon and they know their stuff. Highly recommended."

"Very disappointing experience I tried to check in but there was no picture of the front door and no one to greet me at the property. The address was confusing. Also one one place on the website it states you have to pick up your keeps at a different location 10 min away and on another it states self check in. After reaching out to Casinha dos Sapateiros on Whatsapp they took almost an hour to respond. I could not sit on the street with my wife and our luggage to wait any longer for help. This an apartment situation not a hotel. There is no front desk or staff to meet you. Also the pictures they sent me on WhatsApp contradicted the pictures they had sent me earlier in the day. In all this place is poorly run and should not be allowed to mislead people online. Look at ALL the reviews. They all state the same thing and it is all negative. You should protect yourself and not stay here. False advertising and screwing over people. This company should be removed from all online platforms until they get their systems corrected."

"Pros - Location, room was average Cons - location was under construction, tools and construction equipment scattered all throughout the hallway. Had an elevator, but could not use stairs if there was an emergency (safety concern). Location indicated free breakfast, but nothing was there. Street parking is not available. Booked through aeroplan points. "