Aurea Museum

"Dinner at the restaurant was dismal and limited to a single set menu, served by clearly inexperienced staff who didn’t even know basic cooking temperatures. A wine list with only six options is simply embarrassing for a five-star property. Our room was completely skipped one day and only cleaned after we complained at reception. The TV didn’t work properly for days — barely any channels, no WiFi connection. Despite repeated promises (“a technician is coming,” “a cable is on its way”), nothing happened for hours — we came back around 9:15 PM and found neither the TV fixed nor any cable. A staff member tried and failed to fix it at 10:20 PM(!). Coffee and milk went unrefilled for days despite repeated requests. As “compensation” we were offered a smaller room with no double bed at night, or a room upgrade we’d have had to vacate again by 10:30 AM the next morning. Moving rooms in the middle of the night only to move again the next day is not reasonable compensation. I sent a detailed, factual complaint email to management — still no response as of today, the third consecutive day with the same unresolved issues. TV still without working channels, coffee capsules still not restocked. For the price of a five-star hotel, you get a mid-range experience with overwhelmed staff and management that simply doesn’t respond to complaints. Cannot recommend."

"We stayed two nights to book-end our trip which worked out perfectly. Coming from the airport, the hotel is located on the edge of Alfama and does not require driving into the narrow streets of Lisbon. There is an underground parking garage across the street that was clean and reasonable priced. The hotel staff were helpful and very friendly. The lobby always had cold fruit-infused water or a sparkling beverage gratis (nice touch!). Our room was clean, comfortable and quiet for sleeping. Location was perfect for exploring Lisbon, and for airport arrival/departure. The breakfast buffet was too pricey to splurge, but there are many coffee shops/bakeries close by."

"When recently visiting beautiful Lisbon. we were indeed fortunate to stay at AUREA Museum. Such a charming hotel and perfectly situated near to the cruise terminals ( where we disembarked following a cruise ) My wife had previously visited and enjoyed a stay here so we were both looking forward to the visit which did not disappoint. The hotel is in a fantastic location right by the water, close to the Metro and any number of very good restaurants. Very comfortable spacious rooms with good sized bathroom and excellent staff on had to answer all the enquiries. The complementary sparkling wine in the hotel lounge area a very nice touch. Highly recommended. A very good hotel."