Algarve Casino

"On arrival for a 5 star hotel which i have never been to before only 4 star i have always been welcomed with a verbal warm welcome and a drink but here there was no warm welcome no drink, i did get a smile but first word was passports! This process took a long time and on waiting patiently i was just given an envelope saying everything you need to know is in there. Fine got over not feeling that welcome. Location itself as in beach front was beautiful. The place to get around we walked but wasn't aware it wasn't buggie/pram friendly at all. They had a slope at front enterence and to get to the main pool from the hotel but was stairs to the kids pool and many to get dpen to the beach. No slopes i could see at all and certainly wasnt told of any. The room itself was big with a beautiful view as stated in the description didnt really have any issues with the room apart from my daughters room had ants crawling everywhere to the point where they were all in her bed and not sure how the cleaners didnt see this and sort however by day 2 we told reception and it did get resolved . We paid for bed and breakfast so was looking forward to the first part of that experience the next day, when we arrived and front of restaurant we was asked the room numbers and I replied quickly with 23 24 25 and I was just frowned upon with nothing spoken back to me, my daughter realised I never said the ground level of one so when I said that he said follow me. We arrived around 9am and was seated. Then was left to work it out. The food was something I had never ever experience before as in everything I tried was cold! Bacon cold, hash brown cold Mushroom cold and wasn't pleasant in taste at all. The coffee machine had no spoons by it, the cereal station had no spoon by it for my baby daughter and had to ask who didnt understand what i was saying and asked another staff member to which another guest had said they had already also asked for some too. This was all such a slow process with no rush at all in the matter. Lots of food was empty and not quickly replenished. The porridge was freezing cold which was what I wanted for my baby, the fruit was going bad - i choose a peach and was turning bad, the rest of fruit wasn't fresh it was in syrup. The room was tiny compared to how many guest there was and with the food table which was very small being in the middle of the room everyone was constantly crowded around it. For example even the toaster was laid out in not a way people could flow around it, the bread was one side which you then had to come the other side to put in the toaster then back to the same side as the bread is to collect it, imagine 8 people around it , just didn't work!. We the went to pool, we see waiters around the pool a few times but was never asked for a drink not once ? I went to the restaurant bar to ask fpr one in the end which was such a long process from asking to paying to getting it. The lift then broke down on first day which then delayed so much getting around as everyone was using the other. We also met the cleaners in way back to room at some point not one smile from any. The second day at breakfast we was greeted for the first time ever by any member of staff Jose' who was warm and lovely and felt welcome for the first time. But breakfast was even worse for being empty cold and not nice at all, my older kids didnt eat again after day 1 of stay as didnt like it that much, but I had a baby and had to feed her, I never had anything as just wasn't nice or what I wanted was empty or just to crowded to even bother! We was hungry one day so decided to eat lunch at hotel which was a disaster, no one even come to our table until we prompted them. Again for a 5 star hotel we expected the ultimate experience and quality of food. We ordered a simple pannini which come out not hot and cold cheese inside, for 5 star that is just not good enough. There was no other interaction with staff and that was the end of our stay. Eating out in Portugal was lovely in every place we ate at their staff was lovely in every one. I am really really disappointed in my experience in this hotel for the price I paid which was for my 40th birthday celebration. And gutted about it really."

"Perfect place to stay for family of 4. Close to the beach and lots of food options. We stayed on a B&B so had breakfast every day which was plentiful and well organised. The room was nice enough with good AC and WiFi access, bathroom shower could have been more modern but it was more than adequate"

"A lovely well positioned hotel on the beach. Rooms were spacious but a bit dark. The rooms facing the street had no balcony & quite noisy at night but fine with the windows closed. The pool was lovely and there are plenty of sunbeds. Breakfast was good too. The hotel food is very expensive - 15 euros for two plates of chips. Overall though a great hotel."