Faro & Beach Club

"If in doubt, book it! Roof top bar and restaurant, clean lovely rooms and fantastic staff. Watching the White Storks was a bonus!"

"Overall, we had a good stay at Occidental Faro. The biggest highlight by far was the rooftop. The views from the rooftop bar and breakfast area were stunning, and honestly, I would stay here again just for the rooftop views and the location. The location was very convenient and easy to get around from. Parking was also easy to use, which we appreciated, but the spaces were very tight. The room itself was small, and while we technically had a balcony, it might as well not have had one because the view was blocked by roofs right in front of us. The sauna and steam room were a great addition and something we really enjoyed, especially since it was too cold to swim while we were there. The staff were friendly, but nothing really stood out as exceptional. Overall, there were a few things that could have been better, but the rooftop views, breakfast, and location made it worth it. I would stay here again for those reasons."

"I arrived early in the morning and had a few hours before my business meeting with a client started. After dropping off my luggage, I wanted to sit somewhere and do some work. At the reception, I was told that I could use the seating area on the 4th floor. However, when I got there, the staff member upstairs told me I was not allowed to sit there because breakfast service was still ongoing — despite the fact that there were many empty seats available. What disappointed me most was the very rude and unfriendly way this was communicated to me. As a business traveler, I expect a more welcoming and professional attitude, especially when simply trying to quietly work for a short period of time. This experience left a very negative first impression. There was also a serious issue with the bathroom. When taking a shower, the water flowed into the rest of the bathroom instead of draining properly into the drain. This caused the entire bathroom floor to flood, and I had to use all of the bath towels just to dry it. I reported this to reception after the very first shower, but nothing was done. I mentioned it two more times during my stay, and after the third complaint the only “solution” was that someone placed a rolled-up towel on the floor. That is simply not acceptable for a hotel of this standard. Another disappointing point was the wellness area. One of the reasons I chose this hotel was because of the wellness facilities, including the steam room. However, when I asked to use it, I was told there was a technical problem and that it was not working. This was very disappointing, especially since these facilities are actively promoted as part of the hotel experience. Overall, the lack of professionalism, poor handling of complaints, and the technical problems made this stay far below expectations."