Pestana Alvor Praia

"We stayed here for 6 nights from 23-29 September 2026. First impressions are that the hotel is in need of a refurbishment, it is dated and needs decorating. Our room was just average and looked shabby, especially the bathroom. Breakfast was very busy and it was hit and miss if you got your tea or coffee, despite them asking you when shown to your table, one time I had to go hunting for a teaspoon as they were not on the tables. At the bar one evening they had no brandy and on another occasion by the pool they had no vanilla ice cream, this is disappointing for a five star hotel, infact I would say it only just makes a four star. On the plus side the staff are helpful and friendly. Would we stay here again? No."

"As usual, this trip was amazing - thanks mostly to the great staff at every level! I have been coming here for many years and the staff are always the best part of the holiday! Sure, the views are stunning and the beach unforgettable, but the staff stand out as the best part of the experience. From the fabulous Monica at guest services, to Pedro at reception and all the staff at the bars and restaurant as well as the pool staff and the meticulous housekeeping staff, it is perfect service! The only negative would be in the buffet dinners which could be a little fresher and more imaginative, but never mind, the beautiful staff more thank make up for that minor quibble, see you all again next year, I hope."

"Stayed here Oct 2025. Had to be evacuated to another room after a gas leak (refrigerant gas) in the room allocated to us on the 3rd floor of the hotel in the early hours of the morning. We were allocated a different room on the third floor and were told that our belongings in the gas leak room would be delivered to us directly at new location. Later that morning, before we attended breakfast we were visited by one of the hotel managers. With still the smell of the refrigerant in our nostrils and irritation in our throats we asked to have a medical examination. The manager first talked of arranging a hospital visit/medical examination. A short time later the manager advised that he had arranged for a doctor to visit and we should remain in the room until the doctor arrived. Suggesting that we could take the fresh air in the room's balcony until he arrived. We were still waiting for all our belongings and the doctor until 3 hours later. On arrival the doctor's examination consisted of putting an oximeter on our finger and declaring we were okay as our oxygen levels were normal. After he left we complained of not having a more thorough investigation. The manager suggested questioning the integrity of the doctor was in appropriate. We were offered a free dinner at the hotel with house drinks during our meal. At the end of our holiday at check out we asked again to speak to the manager. After waiting around an hour we got to speaking to a manager (a different manager). In discussing our concerns the manager outlined all that the hotel had done for us. Evacuation to another hotel room, arranging a visit of a doctor (both of which we felt was the very least of the hotel's obligations) and a free dinner that included drinks. I again voiced my concern of the minimal medical examination and that we intended to get a medical as soon as we returned home. For the disruption to our holiday the manager allowed a deduction of one night's stay from our 10 day holiday. Upon returning home we visited our local hospital within days of our return. After the initial examination which included blood pressure, and blood tests the hospital reported that I had a vitamin B12 deficiency. I follow up examination about a week later I was told the my B12 levels had returned to near normal and offering the refrigerant inhalation as the likely cause of the initial deficiency. Of course as one of the Pestana managers had said any medical taken later would be inefficient to lay the blame on the gas leak."