Luna Clube Oceano

"Ignore the bad reviews we had a brillaint week at this hotel staff were friendly and helpful. Pool area was perfect always cleaned as I watched the cleaner every morning clean it hotel was clean rooms abit out dated but still very nice definitely reccomend for a self catering holiday . Only thing the rooms need cups pots pans etc"

"I'll start with the pros, location is great, right in between old and new town. Spacious rooms, a bit dated but suffice. No shortage of loungers, usually able to get one at any time of day. Cleaning.....cleaner comes later in the day when you're trying to get ready to go out! She ends up leaving clean towels and toilet rolls but you end up not having your room cleaned while there! Beds not made or changed either, having to ask for this to be done repeatedly! The pool area was never cleaned while we we there, the pool guy adds some chemicals in the morning but some loungers had birds dirt that were never cleaned! and spills on the floor that were there for duration. Not having a bar at pool level was always a bit of a con, although happy for you to bring own drinks/food as long as not glass."

"Terrible experience that forced us to check out early. 1) We encountered cockroaches both in our room and in the hotel lobby. 2) The WiFi did not work all week during our stay. We were forced to cancel work zoom calls. Connection apparently depends on which room you are assigned, despite there being only one network for the entire hotel. 3) Housekeeping threw away (or took?) a pile of brand new clothes we had set aside for laundry with no apology or offer of compensation. 4) Despite raising these concerns, no room change was offered. 5) The Hotel Group Director Douglas Souza only approached us 6 days after we first reported the issues, in the last 5 minutes as we were checking out. 6) The only solution briefly offered was relocation to another one of their properties, (even farther from the beach) —and, as the Hotel General Manager Anabela Santos admitted, “it has even worse reviews.” 7) The Hotel Director said on July 25th he’d email us regarding a refund on the unused night. We followed up on July 30th, no response. It is now August 12th, still no response. The Hotel Director does not answer guest emails. The General Manager will not take your complaints seriously. The hotel is unprofessional, unserious, dirty and in poor condition. I would avoid Luna Hotels & Resorts entirely."